Going back on your word

I ordered and paid for parts from Suzuki Northcliff and subsequently cancelled the order. i was informed that i would be charged a 15% handling fee.<br> <br> A month later the funds had still not been refunded - I then went to the branch and to discuss the matter with the parts manager who assured me he would get back to me within a day- that was 2 weeks ago I have still heard nothing.<br> <br> In store service is good from sales and service managers - parts management is very poor and erodes the dealerships credibility.