From the best to the worse in a few months

<p>WOW! After I bought my Suzuki and had Suzuki Paarl service my vehicle, I was seriously impressed with their service untill 2 months ago! I took my vehicle for service mentioning to them an issue we seem to have. No idea what it is. Later the day of service, I called to find out what the issue is. They could not find the issue. The reason - well, they serviced another vehicle looking for my problem.......???? Amazing! We had to take the vehicle bak a second time for serice. My wife then also asked them to put back a small part that hold the bonnet. It took them about 3 weeks to issue a quote on repairs after we called them and asked for it! The bonnet was never repaired and the part in still at their reception....?????? Not sure why? Also, afetr receiving the quote - I asked for explanation for the R24000 quote and till today did not receive anything. I had to call again and again but with no luck - so to speak for them to issue an explanation. In the beginning we were exstremely happy with the service BUT now - terrible. I am about to go on a road trip and still wait for Suzuki Paarl to issue an explanation to the quote and my car part laying around in the reception......</p>