1 reviews | Active since Mar 2015
***** at Suzuki Witbank and no help from HQ
I bought a pre-owned Suzuki Jimny from their Witbank branch in January. The vehicle was delivered to me without registration papers and I was told that this would be sent to me as soon as it was received from the bank (post settlement). Turns out the franchisee committed ***** and did not settle the vehicle - but on sold it to me (and sold my trade in as well). I am now facing the possibility of the bank claiming this vehicle from me - the innocent customer.<br> <br> Suzuki Witbank has in the meantime been taken over by the owners of Suzuki Rustenburg - but they are just hiding behind the corporate veil and claiming they can do nothing. No help has been forthcoming from Suzuki HQ. Seems everyone is taking the easy way out and leaving the customers to deal with the mess.<br> <br> I bought from a reputable (!) dealership because I did not want to be done in - and that's exactly what happened! Suzuki advertises their CARE policy on their website but shirk responsibility when it suits them.
Dear Valued Customer,
Please note that Suzuki Auto South Africa is dedicated to our customers.
We will contact you directly on the above email address and facilitate the resolving of your concern.
Best regards,
Suzuki Auto South Africa
Dear Valued Customer,
Please note that Suzuki Auto South Africa is dedicated to our customers.
We will contact you directly on the above email address and facilitate the resolving of your concern.
Best regards,
Suzuki Auto South Africa
