Extremely Disappointed with Suzuki After-Sales Service

I am extremely unhappy and disappointed with the after-sales service I have received from Suzuki.

I purchased my vehicle brand new, expecting the reliability and peace of mind that comes with buying a new car from a reputable manufacturer. However, after only one year and approximately 30,000 km, the automatic gearbox has failed and the vehicle is now in for a warranty claim.

What is even more disappointing is the way this situation has been handled. It has now been two weeks, and despite the vehicle being under warranty, I have still not been properly assisted with a courtesy vehicle. I am left without reliable transport while waiting for a warranty repair on a vehicle that I bought brand new.

A gearbox failure at only 30,000 km is extremely concerning in itself, but the lack of urgency, communication and customer support afterwards has made the situation even worse.

I honestly expected far better from Suzuki. At this point, I am seriously considering selling the vehicle and never purchasing a Suzuki again.

This experience has completely changed my perception of the brand. I am disgusted and extremely disappointed that a customer who purchased a brand-new vehicle is being left in this position.

Suzuki needs to seriously reconsider how it handles warranty claims and, more importantly, how it looks after its customers when things go wrong.