Extreemly poor service by Suzuki Management

On the 11th of August 2015 my new Suzuki Celerio purchased on the 13th of March 2015, broke down. I made use of road side assistance and my vehicle was picked up and transported to the Northcliff Suzuki branch. I was informed that work on my car would be done within 21 days, as the part needed to be ordered from abroad. Every time I phoned to follow up on the progress of my vehicle being fixed, I was told that they are still waiting for the specific part to arrive. On Wednesday the 2nd of September I phoned again and spoke to Rene and James who are part of management at the Northcliff branch and I was promised that my vehicle would be delivered to my place of work on Friday 4 September by 12:00. However, I am still awaiting delivery of my vehicle. I followed up with Rene and he then informed me that the part arrived but was incorrect. <br> <br> I have been fairly patient up until this point. I am sure you can understand my frustration, because now I have been informed that is have to wait another 15 days for the correct part, which I am not sure if the correct part will be here. It is due to the lack of competence and attention to detail that has left mein this unfavourable situation.