Do not recommend Suzuki Montana

I took my Suzuki Swift to Suzuki Montana on 30 January 2026 for a service and to speak to them about a warranty claim on my gearbox. I even gave them a quotation from another Suzuki branch previously obtained. The service was done without issues, but I have been struggling since then, to get feedback regarding my warranty claim and them getting authorization to fix my gearbox. I have been in contact with the service advisor at the branch via whatsapp but she is not responding to my messages and when I phone the branch, she is never there or never available to speak to me. I have asked to speak to the Service Manager as well, but he/she is also never there or able to speak to me. This whole thing has left a bitter taste in my mouth and I will never recommend Suzuki Montana to anyone. Hope the other branches are better in serving their customers.