Disgusting, rude staff at Suzuki Port Shepstone.

I've had my Suzuki for about 2.5 years now. I've posted on HelloPeter before regarding the strange noise my vehicle was making since day one. It went back to Suzuki Port Shepstone 8 times. Needless to say the noise still exists, but I've given up trying to get them to fix it. Yesterday was the last straw though. My vehicle was taken to them by my father last tuesday for a claim for rust. They advised us to take the car to the panelbeaters, which we did. The panelbeaters took photos and send them through to the branch for the claim. 10 Days later, I had still not heard from them. I called two days ago and spoke to their service advisor who said she had not received the claim and will follow up with them, promising to call me back later in the day. Being Suzuki Port Shepstone I wasn't expecting the call. Surprise surprise, no call. Yesterday I calle again and spoke to the same woman, Carmeny. After blatantly lying to me and telling me she had just received the images I began t loose my cool. I had just gotten off the phone with the panelbeater who said he had to send the images through for a second time. After a lot of back and forth she had the audacity to swear at me and hang up the call. Needless to say I got in my vehicle and drove straight to the showroom and confronted her. I have never dealt with a more disgusting, rude, uncultered woman in all my life. To think she has been employed as a service advisor where her main job is to deal with customers is shocking. I have still not heard anything about the claim. They are very quick to take your money and get their commission, but their after sales service does not even exist.