AC
Aston C

1 reviews | Active since Oct 2018

31 Oct 2018, 10:16

Disgusting customer service and damage to vehicle - Suzu****

My beautiful Citroen had a mechanical break down and was towed by my insurers to Suzuki Bryanston/ Randburg dealership. Whilst there, it was severely damaged on my front bumper and returned to me in that state. My car has since gone back 4 times for the same mechanical issue AND the repairs to the front of my vehicle were so poorly done that it went back again for corrections on shoddy paintwork and over spray problems. The dent in my car front rubber has not been fixed and the general apathetic response from Suzuki has been appalling. Furthermore, they have the audacity and cheek to be losing their patience with me at this stage! Disgusting, disgusting, disgusting, disgusting, disgusting service - do yourselves a favor and NEVER deal with them, if at all possible. It's been nothing short of a nightmare - with a completely irresponsible Principle Dealer, Wayne, that refuses to take full accountability for the issue. When escalated to the Regional Manager David at Suzuki Linbro Park, I was told that he cannot assist as their Quality standard agreements and SLA's only extend to new vehicles. I am absolutely disgusted at my experience and blatant lack of customer service. I WILL NEVER, EVER, EVER, buy a Suzuki and will make a point of ensuring that anyone I know that ever considers them is warned against the appalling lack of quality, care and professionalism that seems to be the standard and acceptable norm within their brand. BE WARNED! Seriously.

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