Disgrace service

Bassonia

If you are thinking of buying a car from Suzuki Bassonia, I strongly suggest you think twice. I have never experienced such poor after-sales service from a dealership, and the way I have been treated as a customer has been absolutely unacceptable. I bought a brand-new car from Suzuki Bassonia, expecting to have peace of mind. Instead, within a short period of owning the car, it started misbehaving. The problem eventually escalated to the engine warning light coming on. I took the car back to the dealership, and I was told they couldn't find anything wrong with it. Because I wasn't satisfied with that response, I escalated the matter to Head Office. Only then did I feel that my concerns were being taken seriously. The dealership took the car back again, and unbelievably, I was even told that the engine warning light was apparently coming on because of the way I was starting the car. At that point, I honestly couldn't believe what I was hearing. Eventually, they replaced parts they said were causing the problem. The car was fine for roughly two months — and then the same issue started again. I contacted Suzuki Bassonia and was told to bring the car back. I was also told that I would receive a courtesy car while they continued liaising with Head Office. I did what I was asked. Then I waited. I contacted the lady handling the matter to ask for feedback on my car and the courtesy vehicle. I was told she was still waiting for a courtesy car. That was in July. It is now September. Months later, I am still dealing with the consequences of buying what was supposed to be a brand-new, reliable vehicle. Let's be clear: I understand that mechanical problems can happen, even with new cars. What I do not understand is the complete lack of urgency, communication and accountability when a customer repeatedly reports a problem. I paid for a new car. I should not have to beg for basic customer service. This entire experience has been so frustrating that Suzuki Bassonia has genuinely made me fall out of love with my car. A new car should bring excitement and peace of mind. Mine has brought stress, disappointment and endless frustration. Suzuki Bassonia, you took my money quickly enough. Why has it taken you months to take my problem seriously? I would not recommend this dealership based on my experience. Prospective customers should think very carefully about the after-sales service they may receive once the paperwork is signed and the money has changed hands. This isn't the customer experience I expected when buying a car. @Suzuki_ZA this is an absolute disgrace.