Defect in brand new car: DO NOT buy SUZUKI!

Suzuki Centurion sold me a **defective brand-new car**, and was supported and enabled by Suzuki SA

And I want to stress **brand new**. This was not a used car with an existing problem. The air-conditioning fault was present from the day I bought the car, and this is provable from Suzuki's own records.

The car has now been sent back to Suzuki Centurion **three times** for the same problem.

The first time, they re-gassed the air-conditioning.

About a month later, the problem returned. We took it back again, they acknowledged the fault, re-gassed it for a second time and added dye to the system to help find the leak.

Except now, somehow, **there are no records of that second visit.**

The third time, Suzuki had my car for **four days**. They still did not find the fault. They still did not fix the fault.

And now they are telling me there is no fault because the air-conditioning was working when they tested it.

But that completely misses the point. **The fault is intermittent. It was never found and it was never fixed.**

For three whole months, I was fobbed off with kind words and bad service. Eventually, I had to raise my voice — and by that I mean I stopped accepting the excuses and started insisting on the pure, logical facts. **There was no swearing, no insults and no abuse.**

And that, unfortunately, is when you get a very good idea of what the Suzuki company culture is all about.

This dealership sold me a defective new car, sent it for repair three times, failed to fix the problem, and somehow lost the records of the second visit.

Either they were **sloppy and failed to record the history of the problem properly, or the records were deliberately lost.** Either way, neither is acceptable.

I have now been told that Suzuki will not replace the vehicle or properly rectify the problem.

I have spent my hard-earned money on a **brand-new car**, and I should not have to fight this hard simply to get what I paid for.

**Suzuki Centurion sold me a defective new vehicle, refuses to rectify it, and cannot even keep an accurate record of its own attempts to deal with the problem.**

I would not recommend anyone spend their hard-earned money on a Suzuki!

**Avoid at all costs.**