Customer Service

I went to Suzuki Fourways 2 weeks ago as I was interested in purchasing a vehicle that I had seen online. I was told that the vehicle is no longer available but I was willing to overlook that as they had the same model at a different price. I wanted to trade in my current vehicle and their assessor assessed my vehicle and told me he would call me the following day to let me know how much they would offer me for my vehicle. The sales lady also said she would call me the following day to arrange for her to bring the vehicle to me so I could test drive it. I have not received any feedback from the assessor and I have also not received a call from the sales lady. Such appalling service!