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Busiswa M

1 reviews | Active since Nov 2024

08 Jan 2025, 12:13

Complaint on Suzuki East London beacon bay

Complaint I baught a Suzuki Fronx on the 21st of November 2024 and on the 30th of December while I was on my way to East London, just 200m before I arrive on my final destination it started showing signs of heating and the windscreen was full of vapour so I tried to pack it aside the road to check what was wrong with it and it just went off refusinng to start. Then I called tower truck to tow the car where I booked myself then the following day I called Suzuki and they tow it to Suzuki East London because the car is under warranty of 5 years. Now suzuki is refusing to fix the car under warranty nor to give me another car as I've been stuck in East London for the last 9 days they say that I must pay had cash for it to be fixed and find a way home... I've been arguing with them for almost everyday I even called their head offices till today I don't have something legit that I can say it's a progress in this matter, I feel like they are taking advantage of me not having clue when it comes to car and dillerships as they would tell me this today and do the other on the next day... Please kindly assist me with this you my last hope am stuck I can't do anything and I should be at work Monday next week, Thank you as you receive this. Kindly regards Busiswa M

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Replies (3)
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Busiswa M's update08 Jan 2025, 12:31
Reviewer Update
I want them to fix my car under warranty or give me a new car because what matters mos now is the fact that am stuck we're I am... That car is a brand new car which is only a month old
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Busiswa M's update08 Jan 2025, 12:39
Reviewer Update
Can I please have that warranty explanation please
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Busiswa M's update10 Jan 2025, 15:15
Reviewer Update
Even today I'm waiting for the quote since I sign the consent form to strip my car, suzuki east London don't even call me I'm the only one who do follow up where as they know I pay where I live and I pay for the transport to go to them. I don't understand why they can't give me a car while they are busy fixing the car