Budget / Integrated Repair /Parts

I am a Client that got into an accident and have been waiting for more than two weeks to find what the total cost off my parts is and how much they can cost. Mind you I'm in the kining sector in the middle off nowhere , have to hike to work since I don't have a car , I've been til that the procurement department is busy with this and that shipment can take up to some weeks , so the hop up apparently is with the procument department.Who can expediate my case cause I cannot wait for another week to confirm if the budget that the insurance gave is enough this is Mentally Draining Stop IT!!!!!!!