Bad customer experiance from Suzuki Bramley

I booked my car for service and i was given the 09/09/2020. I took in in the morning an just after 7. An assessemnt waws done by a gentlemen na,med Siya, we did the rounds on the car and saw a scratch on my bumper. I have a scratch on the left door that he missed and i tiold him that he missed a scratch and we wen back and he marked it of the assessment sheet.

I signed and left the car. I received a call around 14:00 that my car is ready. I went to pick up the car around 17:00. The first thing i noticed is the crack on the wind screen. I was wit my partner and he put his on the chip and gave back with a poece of glass on his finger and shoed the lady that was with us from reception.

The lady also put her finger on the chip pand rubbed on it. She went and got the asses*****t shhet and said it is marked and there and i signed. She said let me call the manager Mr dawivd Verwoerd who came and looed and said this could be becuase of the heat and looks like it craked as it had a chi. He than said he wa not there for the assesssment so he wouldn't know they will call Siya who did the assessemnt.

Siya was out and drove in he was asked if he saw the cracdk i when he did the assesment and he can not remeber but i signed the assesment sheet and he marked it.

My question to them has the ar been waswhed and they said yes. I asked how come there is a piece of glass and were was the car parked. I was told it wasw parked under a tree and i could see the leafs by the wipers. I told tem it looks like something fell on the wind scfreen and cracked it.

The managers response was what do you expect us to do as your signature is tere. Unfortunatley i was not given a copy of this when i left the car. He tha later said everyytime they serice cars there are people who come and access the wind screens for chips. The lady at reception asked if i recfeived a call from them and i said no. Mr Verwoerd said they did not come today.

Later a gentleman came with a cel phone and said the lady tat waw there is on the phone. he spoke to her and handed the phon over to me,. The ladey just said the reason why we did not cvall you yor car had a crack not a chip.

Firstly Mr Verwoerd said those people were not there yester day and now all off a sudden they came. They were contridicting themselves.

I asked to see the footage Mr Verwoerd went to the office for few minutes and came back with a picture on his phone. He shwoed me a blury picture and kept sayying there is the crack of i told him the picture is blury i do no see the crack casuse the picture was taken with a cell phone on the foootage.

I am very unhappy with how this was handled and i told them that they could have manipulated that document after they realised its cracked. I left as i was very upset