Await client service feedback or help for 2 weeks

I have reported to Suzuki that my evaportor has broken and the Witbank Branch cannot assist me <br> In a new one as the stores lady resigned and no one is working in the stores.<br> Clare Rodgers asked for the VIN number of the car.<br> I did send her the VIN number on the Wednesday.<br> Thurday I send e-mail to ask what now.<br> I received e-mail back she is not in the office, Monday I send e-mail again and she ansewere that<br> They will follow up and give feedback.<br> Friday I followed up again and Clare pro,ised me feedback before 13H00.<br> I am still waiting and it is almost 2 weeks later.<br> How long does it take to help me with the aircon.<br> I will never ever buy a Suzuki make car in my life, as their Client and support service is very poor.<br> For two weeks now, I drive my car without aircon, I am a widow and really desperate need their help,<br> But with no response. I want to keep all my part in the car real ones, and not pirte part, but with the <br> No support and service I get from Suzuki, I think I need to approach another car dealer to assist<br> Me in this urgent mTter.<br> THANKS TO SUZUKI FOR POOR SERVICE.<br> <br> Regards<br> <br> Elsie de Beer<br> ***