TERRIBLE SERVICE (SHF) - MITCHELL DAMULA!

The Stitching on a couch and occasional chair came apart almost weeks after delivery on a 60k + set. At the time I was assured by salesman Steve that it would be fixed however I should wait a while to observe if there was further damage. ( whatsap msg in my procession ). Forward 10 months later and I approached the company to sort out the faults on the set . They picked it up from my residence and I was emailed 4 weeks be one MITCHELL DAMULA who stated that I was now required to pay a fee of R3000 odd to rectify the fault of the company as this was their cost. This however was not the initial arrangement with Steve and myself. MITCHELL was extremely rude and pompous and with regard to returning emails and telephone calls very ***********. I had to literally call and email non stop to get any response. I subsequently agreed to the amount after a lot of back and forth . There was a heated conversation in the store where MITCHELL then took it upon himself to retract the repair and simply stated that the company would no longer fix my couch set because of my attitude and various emails and that he was in charge. Therefore even after accepting the quotation to repair my couches and the couches were at their depot for +~ 5 weeks MITCHELL had the audacity to cancel the repair and send my couches back as it was when they picked it up,with no other recourse or offer to diffuse the situation. I am entirely shocked with this companies customer service. The individual calls himself head of customer relations but he is highly *********** and authoritative. Reviews of this company speaks for itself as I am certainly not the only customer receiving such ********** and biased treatment. Avoid this company at ALL costs , in a day and age where customer service is paramount, this is a company where it is entirely non- existent!