SUTHERLANDS HOME FURNISHINGS - IRREPUTABLE AND HORRIBLE AFTERSERVICE

As an interior designer, i had advised a client that i would purchase the Kingstone Sofa from Sutherlands as they were a reputable company that offered quality products. I paid upfront for the sofa as well as some chairs. a few weeks before the estimated completion date of manufacturing, as sales rep contacted me and informed me that the leather we had selected was not in stock so we agreed to wait. I kept on calling to find out updates and was continously told it was in production. Eventually my clients were frustrated and gave me a week to get the sofa to them. I contacted Sutherlands and they promised it would be delivered. The sofa got delivered to the client with burnmarks and scratches on the leather. The client was immediately unhappy and did not accept the delivery. We informed the sales rep Fatima who said it didnt look that bad. She has since been ignoring my calls and has said that her operations manager would deal with it. I was then told to contact a guy by the name of Mitchel who could not assist me and asked me to contact Chris. I have been calling Chris from last week and emailing him with no response. I am extremely frustrated with the service of this company. They do not get back to you. I am now sitting with an unhappy client and no final payment on my side due to Sutherlands pathetic service. They also refuse to give me a directors number or any other managers contact details. The receptionist keeps saying i should send an email, to which i have not recieved any responses.