NON-DELIVERY, POOR SERVICE, LACK OF TRANSPARENCY ON APPLICATION PROCESS

I placed an order for one of the clients for a shelf, and SHF confirmed a lead time of 6 weeks. At the time, I wasn't registered as a partner, so I paid the full retail amount and then took the opportunity to complete and submit their "design professional application" with all our references from the trade, exceeding the minimum quantity they requested. We don't usually purchase items that require special upholstery. Based on this, SHF rejected our application saying that they require at least 1 account with Hertex or U&G, which makes absolutely no sense. NO OTHER SUPPLIER HAS THIS REQUIREMENT, EXCEPT FOR SHF. They are the ones at loss, since we have been happily working with all their competitors for the past 10+ years. In terms of my initial order, it's been over 6 weeks already, and I have had to follow up on my order repeatedly. I just asked for a cancellation and a refund due to non-delivery and poor service. Now I understand why our colleagues and peers do not work with SHF - I have experienced their shocking service as a retail customer and an unfairly rejected trade professional.