Bad service

I'm being called and sent sms's with regards to a overdue account for Commed. I don't even know what Commed is. worse the consultants that call me don't even know them them selves what they are talking about. when i ask them what the sups claim referred to is the say they don't know and all they know is that its for 2013. They let me they don't have any information regarding what they say i owe. Them I'm expected to pay over R3000 into there account for something they cant even explain. so I'm told I had this "medical aid" from my employer, i ask who was my employer then. The answer i get is we don't know. I've had my medical aid with another company from 2013, so how is it that I was covered with who ever they say i when I was already on a medical. I asked for the statment they claim to have which the consultant says that they can't view it on there side.

When i spoke to the supervisor Neo he also couldn't answer my questions just like the consultant. He also told me that he doesn't know.

I asked for a statement. which was eventually sent with grammar and spelling errors. The statement sent is no help for me finding out who they are collecting for and for what?

I must say I'm not happy about the service. If anything... if I owe you call me and give me correct and accurate information .