MD
Melicia D

1 reviews | Active since Dec 2017

26 Nov 2022, 10:40

Suft4 cars should stay off the beach and focus on customer service

Shocking that this tipe of unwilling customer service still exists! Don't expect to even get your vehicle up for sale on their Web page. I loaded my advert and then after day 4 of it still being pending I tried to enquire by sending an email. 24 hours later and no response, I then made a call to their offices. The very *********** and must say very poor knowledge of how to communicate in the English language receptionist eventually said all their sales staff are currently busy and my call will be returned. Another hour passed and I attempted to call again. This very same receptionist said the manager will return my call. When I enquired as to when this will happen, I was merely told she doesn't know. Only to find another 24 hours later that my pending advert which was still mysteriously disappeared.

I wonder how they can actually afford salaries, if they don't even load ads to sell vehicles... I'm sure circuses back in the day functioned better.

0
Replies (1)
Surf4cars
Surf4cars's reply08 Feb 2023, 15:21
Official
Good Day Melicia 

I sincerely apologies for the poor service that you have experienced at our customer service center. We strive to give our customers the best possible experience on our site and our service center. I will look into your call and will address the poor service you received.
Should you wish to use our services in future, please feel free to contact me directly on ***, I will do my best to assist you.

Kind Regards
Surf4cars Management