CN
Colleen N
1 reviews | Active since Sept 2016
16 Jan 2020, 10:28
Sure travel - Sure to give you the worst service!
Sure Travel surely The worst service in the Industry
Very unprofessional as the Boksburg branch manager Debbie Joubert tried to humiliate me and this isn't a"game" Debbie. I used my prerogative to be transparent about my enquiry which I have full right to do. Sure travels response was rude, unprofessional and honestly uncalled. The sheer arrogance in Debbie's response to a new client is shocking. This behaviour should not be allowed especially ina customer service related industry that's this cut-throat!! Descent service is expected and in return, humiliation was received on a simple request. This is shocking! don't use Sure Travel 24-7 or Sure travel with any travelling endeavour!
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Replies (1)Sure Travel's replyOfficial
21 Jan 2020, 16:10Dear Colleen
Thank you for bringing this to our attention. We sincerely apologise for the manner in which your enquiry was dealt with. Every customer who chooses to engage with our brand is very important to us.Please be assured that we are addressing this with the agent concerned.
Best Sure Travel
Sure Travel's reply21 Jan 2020, 16:10
Official
Dear Colleen
Thank you for bringing this to our attention. We sincerely apologise for the manner in which your enquiry was dealt with. Every customer who chooses to engage with our brand is very important to us.Please be assured that we are addressing this with the agent concerned.
Best Sure Travel
