VV
Victor V

1 reviews | Active since Nov 2021

05 Mar 2023, 19:12

Shocking Shocking Shocking - Staff lack of customer care

I went into Travel Sure Shop G2, Benmore Gardens Shopping Centre, Cnr Of 11th Avenue & Greyston Dr, Benmore, Johannesburg, 2196

On Saturday morning 4th March 2023 there were two staff members sitting behind a counter. I was not acknowledged as a client that walked in the store not a greeting not even a look as both of the staff members were busy on their cellphones. I browsed for about 5mins then I realized I was not going to he assisted I left... I took some pictures of the luggage I like and the staff members I. Question to prove what I experienced... I was left wondering why they even bothered going in to work if they were not going to perform their duties at all. Whoever owns this business has some serious re-training to do or the inevitable will happen caused by staff members who clearly don't care that your doors stay open... Hope that you take this in the seriousness it was intended with.

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Replies (1)
Sure Travel
Sure Travel's reply06 Mar 2023, 09:57
Official
Good day Sir

Thank you for the review however, Travel Experience is not a Sure Travel office please can you direct this complaint to them and take this one down from our page please.

Regards

Stephen Howarth
Sure Travel Head Office