Appaling Service - Sure Travel Manor

The level of respect towards by the Managing Directot of this company are appalling to say the least.

After trying to engage the Managing Director on a concern i noted a change in her tone. I then raised my concern with her tone the response i recieved " you not my boss" i then said i am a client and if this is the level of respect shown i will cancel our contract. She without hesitation and screaming said - yes please do.

The challenge here is this travel agent send us a invoice for an accident from the car rental company. When we hired the car, we took comprehensive insurance. The rental company wants to hold us liable because accroding to their records our staff was speeding.

We then engaged our legal council on this matter and we have through various communications indicated we are disputing.

As a result of this dispute the travel agent (which was so disrespectful as noted above) cancelled our services without engaging is (even though of actual travel account is up to date bar the dispute between us and Hertz).

Lesson in this for us - the travel agent is unprofessional and rude. My value as a client is not seen. Lastly, there is no protection for my firm as a direct client of theirs. They more concerned about their creditor apposed to the one who pays them to deliver a service.