ME
Merle E
1 reviews | Active since Apr 2019
15 Oct 2019, 16:32
Poor service
Lack of communication between Supreme Mouldings and their subsidiary, Style Frames resulted in partial delivery of prepaid order. On bringing this to their attention I received an apology, but still no delivery on the day promised. In addition, no change of delivery route for the following day. Very poor service for the umpteenth time.
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Replies (2)
Supreme Mouldings's replyOfficial
16 Oct 2019, 11:04Dear Merle, On behalf of Style Frames thank you for your message.We sincerely apologize for any miscommunication and inconvenience caused and assure you of our best attention at all times.We have taken the necessary action in order to rectify the situation and trust that you will find all in order.
Supreme Mouldings's reply16 Oct 2019, 11:04
Official
Dear Merle, On behalf of Style Frames thank you for your message.We sincerely apologize for any miscommunication and inconvenience caused and assure you of our best attention at all times.We have taken the necessary action in order to rectify the situation and trust that you will find all in order.
ME
Merle E's updateReviewer Update
18 Oct 2019, 16:40Supreme and Style management have been proactive in responding to the post on Hellopeter and we'll be discussing ways to improve service delivery and communication. Their positive reaction indicates a willingness to address the issue now.
ME
Merle E's update18 Oct 2019, 16:40
Reviewer Update
Supreme and Style management have been proactive in responding to the post on Hellopeter and we'll be discussing ways to improve service delivery and communication. Their positive reaction indicates a willingness to address the issue now.