MF
Mariette F

1 reviews | Active since Mar 2009

04 Dec 2023, 16:39

SupplyWise and Fastway does care about your business so stop supporting these people...

I ordered a table on 22 Nov 2023, on 29 Nov 2023 the table left their depo in Boksburg with Fastway couriers. For the next 2 days I received notice that my parcel is out for delivery. On 1 December I called Fastway and confirmed at 11:57 that the parcel is with their driver and will be delivered before 3pm. At 3:30 I called again and this time Fastway said the table was still at their depo. No apologies just they can delivery the next day. I explained that I needed the item on 1 Dec and that I was also in Johannesburg so delivery should not take 3 days. I then emailed SupplyWise and complained about the situation which I followed up with another email over the weekend. Now it's Monday afternoon I get notified the parcel is delivery, most likely back to SupplyWise but not a response from SupplyWise. Stay away from both these companies...my money is gone and no one cares!

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Replies (1)
MF
Mariette F's update05 Dec 2023, 19:03
Reviewer Update
Thank you Nickey and team for resolving the matter and providing me with a refund.