Super Value Aluminium

Faulty Installation, Duplicate Payment Not Refunded & Now Ignoring All Communication

Title: Faulty Installation, Duplicate Payment Not Refunded & Now Ignoring All Communication We contracted Super Value Aluminium to supply and install a 3m x 2.3m stacking door at our home. From the beginning, we re**** on their professional advice. We originally requested a 4-panel stacking door but were advised to install a 5-panel door due to weight concerns. We trusted their expertise and proceeded based on this recommendation. We have since discovered that a 3-panel door would have been entirely suitable and a far better option, meaning the advice given to us from the start was poor and misleading. On the day of installation, the installers told us that everything had gone well and that they were happy with the outcome. We have written proof confirming this. It was only after we raised the defects that the company then claimed the wrong door/frame had been installed. The installation is of shockingly poor quality. The defects include: • Brush seals protruding and visibly unfinished — aesthetically ugly and poorly fitted • Large cut-outs at the top and bottom of the centre panels where you can clearly see outside • The door is not weatherproof, despite this being a critical requirement we specifically confirmed beforehand • Door handles installed at different heights and skew • Uneven gaps along the bottom rail • Frame skew and lifting on the right-hand side • Frame not perpendicular, which has already affected our flooring After we complained, the company admitted the wrong frame had been installed and said they would replace it. At this point we lost all confidence in their workmanship and requested a full refund. We also mistakenly made a duplicate final payment of R6,165, which has still not been refunded. We have: • Sent photographic evidence • Sent videos to their office cellphone • Sent formal written communication requesting a refund Super Value Aluminium is now: • Ignoring emails • Not answering calls • Refusing to engage We are moving into our home this week and cannot be left with an opening in our wall. We have had to order replacement doors from a reputable supplier at additional cost. We have formally demanded: 1. Full refund of all monies paid 2. Refund of the duplicated R6,165 payment 3. Collection of their defective doors once our replacement doors are ready If this matter is not resolved urgently, we will escalate to the Consumer Protection authorities under the Consumer Protection Act. Consumers deserve far better workmanship and service than this.