SM
Simphiwe M

1 reviews | Active since Feb 2025

27 Feb 2025, 01:40

WITHDRAWALS BLOCKED

I registered my account n i looked to Fica Verify my account, to my surprise i found that my account was already verified automatically by the system n there was no option available to me, to upload either my ID, ID selfie, or my proof of address (Bank Statement). I then loaded R600 as my first deposit n then preceded to win around R6000 (i won R530 from the 1st dep bonus). However as i attempt to make a withdrawal, i recieve an error code saying my account is blocked from making any withdrawals?? Y was my deposit accepted if a review was being made on my account, or y wasnt i made aware of this since i cudv easily deposited elsewhere n waited until the end of the review... Like i have debts, that's why I gamble, to try to fix my life problems, idk y supersportbet isnt communicating w me to request whatever documents they desire so they can unblock my withdrawals, this is nonsense!!!!

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Replies (2)
Supersportbet
Supersportbet's reply27 Feb 2025, 09:36
Official
Hi Simphiwe, 

Thank you for bringing this to our attention. This is not the level of service we aim to provide at SuperSportBet, and we sincerely apologize for the frustration caused. We understand how important timely transactions are and regret the inconvenience. While we strive for instant processing, occasional delays may occur due to verification or security checks.Your concern has been escalated, and we are actively working to resolve it as quickly as possible. Our team will reach out to you with feedback as soon as this is resolved. 
We appreciate your patience.

Regards
SuperSportBet Team 
Supersportbet
Supersportbet's reply27 Feb 2025, 10:41
Official
Hi Simphiwe,

We’re pleased to see that our customer support team was able to assist you and resolve your issue. Providing excellent service is our top priority, and we truly appreciate your feedback. Should you require any further assistance in the future, please don’t hesitate to reach out. We’re always here to help.

Regards,
SuperSportBet Team