NL
Nthabi L
1 reviews | Active since Dec 2016
27 Apr 2026, 10:18
Withdrawals and Depositing money is a problem and a loss
I joined SupersportBet yesterday and deposited R40,000, of which R20,000 was lost. My FICA documents were successfully reviewed and approved. However, when I attempted to withdraw my winnings, I discovered that my account had been disabled. This is concerning, as I received an email confirming that I would be able to proceed with withdrawals.
In addition, two deposits of R10,000 each made via Ozow at 08:05 and 09:29 have not yet reflected in my wallet.
I kindly request urgent assistance to:
Enable my account for withdrawals, and Resolve the issue with the missing deposits Please address this matter as soon as possible. If not resolved promptly, I will have no choice but to escalate the issue to the Gambling Board.
Helpful (0)
Replies (4)0
Replies (4)
Supersportbet's replyOfficial
29 Apr 2026, 18:23Dear Nthabi,
Thank you for your feedback. We understand your concern and apologise for the inconvenience caused.
We can confirm that the issue experienced was related to the payment provider and has since been resolved.
The affected funds have been manually credited to your account.
Your account status has also been updated accordingly, and you should now be able to proceed without any further issues.
We appreciate your patience while this was being resolved.
Kind regards,
SuperSportBet Team
Thank you for your feedback. We understand your concern and apologise for the inconvenience caused.
We can confirm that the issue experienced was related to the payment provider and has since been resolved.
The affected funds have been manually credited to your account.
Your account status has also been updated accordingly, and you should now be able to proceed without any further issues.
We appreciate your patience while this was being resolved.
Kind regards,
SuperSportBet Team
Supersportbet's reply29 Apr 2026, 18:23
Official
Dear Nthabi,
Thank you for your feedback. We understand your concern and apologise for the inconvenience caused.
We can confirm that the issue experienced was related to the payment provider and has since been resolved.
The affected funds have been manually credited to your account.
Your account status has also been updated accordingly, and you should now be able to proceed without any further issues.
We appreciate your patience while this was being resolved.
Kind regards,
SuperSportBet Team
Thank you for your feedback. We understand your concern and apologise for the inconvenience caused.
We can confirm that the issue experienced was related to the payment provider and has since been resolved.
The affected funds have been manually credited to your account.
Your account status has also been updated accordingly, and you should now be able to proceed without any further issues.
We appreciate your patience while this was being resolved.
Kind regards,
SuperSportBet Team
NL
Nthabi L's updateReviewer Update
29 Apr 2026, 19:24You are not being truthful. I am still unable to withdraw from my account, and it feels like my funds are being withheld. The money reflects as credited, yet I cannot access it. I have requested that the funds be transferred to my bank account and that this non-functional profile be closed.
I have been told my account is under review, and it has now been four days. Please release my R25,000 to my bank account and close the account immediately, as I am no longer interested in using your platform.
NL
Nthabi L's update29 Apr 2026, 19:24
Reviewer Update
You are not being truthful. I am still unable to withdraw from my account, and it feels like my funds are being withheld. The money reflects as credited, yet I cannot access it. I have requested that the funds be transferred to my bank account and that this non-functional profile be closed.
I have been told my account is under review, and it has now been four days. Please release my R25,000 to my bank account and close the account immediately, as I am no longer interested in using your platform.
Supersportbet's replyOfficial
29 Apr 2026, 20:32Dear Nthabi,
Thank you for your follow up. We understand your frustration and would like to assure you that your concern is being taken seriously.
Your case is currently being handled by the relevant team, and we are committed to ensuring it is resolved as quickly as possible.
We kindly ask that you reach out to us via one of our Customer Care channels available on our Contact Us page so the team can assist you directly and provide further clarity on your case.
We look forward to assisting you and resolving this matter.
Kind regards,
SuperSportBet Team
Thank you for your follow up. We understand your frustration and would like to assure you that your concern is being taken seriously.
Your case is currently being handled by the relevant team, and we are committed to ensuring it is resolved as quickly as possible.
We kindly ask that you reach out to us via one of our Customer Care channels available on our Contact Us page so the team can assist you directly and provide further clarity on your case.
We look forward to assisting you and resolving this matter.
Kind regards,
SuperSportBet Team
Supersportbet's reply29 Apr 2026, 20:32
Official
Dear Nthabi,
Thank you for your follow up. We understand your frustration and would like to assure you that your concern is being taken seriously.
Your case is currently being handled by the relevant team, and we are committed to ensuring it is resolved as quickly as possible.
We kindly ask that you reach out to us via one of our Customer Care channels available on our Contact Us page so the team can assist you directly and provide further clarity on your case.
We look forward to assisting you and resolving this matter.
Kind regards,
SuperSportBet Team
Thank you for your follow up. We understand your frustration and would like to assure you that your concern is being taken seriously.
Your case is currently being handled by the relevant team, and we are committed to ensuring it is resolved as quickly as possible.
We kindly ask that you reach out to us via one of our Customer Care channels available on our Contact Us page so the team can assist you directly and provide further clarity on your case.
We look forward to assisting you and resolving this matter.
Kind regards,
SuperSportBet Team
NL
Nthabi L's updateReviewer Update
04 May 2026, 04:56I have been contacting *** I seem not to receive answers its 6 days now and Supersportbet is still holding my R25000 not sure when are you planning to release my money that I deposited on the 26 April 2026. You closed my account as per my request but failed to deposit my R25000.
Please release my R25000 I have send you proof of bank account.
Please release my R25000 I have send you proof of bank account.
NL
Nthabi L's update04 May 2026, 04:56
Reviewer Update
I have been contacting *** I seem not to receive answers its 6 days now and Supersportbet is still holding my R25000 not sure when are you planning to release my money that I deposited on the 26 April 2026. You closed my account as per my request but failed to deposit my R25000.
Please release my R25000 I have send you proof of bank account.
Please release my R25000 I have send you proof of bank account.