TR
Thabiso R
1 reviews | Active since Jan 2013
07 Nov 2025, 10:52
Voucher issue
I loaded 2 voucher but it wasn't showing on the app and I tried get hold of customer care service but unfortunately I couldn't help and after two weeks I tried cantact them, I was lucky to find them but unfortunately they told me that my vouchers expired in 14 days but I told it was not problem that my voucher wasn't showing on my account and it's their problem, I even asked to the if can speak to the manager, until today waiting bad experience
Helpful (0)
Replies (5)0
Replies (5)
Supersportbet's replyOfficial
07 Nov 2025, 12:22Dear Thabiso,
Thank you for your feedback. We’re sorry to hear about your experience and completely understand your frustration.
Please note that all voucher codes are subject to a fixed validity period as outlined in our Voucher Terms of Use.
Unfortunately, once a voucher has either expired or has not been used within the valid period after redemption, it can no longer be claimed or reinstated.
We also regret the difficulty you experienced when trying to reach our support team. This is being reviewed internally to help improve our service.
While we are unable to override the expiry terms, we’d be happy to take another look at your case.
Kindly email *** with the voucher serial numbers and any proof of purchase you may have. Our team will gladly assist.
We appreciate your patience and remain committed to improving your experience with us.
Kind regards
SuperSportBet Team
Thank you for your feedback. We’re sorry to hear about your experience and completely understand your frustration.
Please note that all voucher codes are subject to a fixed validity period as outlined in our Voucher Terms of Use.
Unfortunately, once a voucher has either expired or has not been used within the valid period after redemption, it can no longer be claimed or reinstated.
We also regret the difficulty you experienced when trying to reach our support team. This is being reviewed internally to help improve our service.
While we are unable to override the expiry terms, we’d be happy to take another look at your case.
Kindly email *** with the voucher serial numbers and any proof of purchase you may have. Our team will gladly assist.
We appreciate your patience and remain committed to improving your experience with us.
Kind regards
SuperSportBet Team
Supersportbet's reply07 Nov 2025, 12:22
Official
Dear Thabiso,
Thank you for your feedback. We’re sorry to hear about your experience and completely understand your frustration.
Please note that all voucher codes are subject to a fixed validity period as outlined in our Voucher Terms of Use.
Unfortunately, once a voucher has either expired or has not been used within the valid period after redemption, it can no longer be claimed or reinstated.
We also regret the difficulty you experienced when trying to reach our support team. This is being reviewed internally to help improve our service.
While we are unable to override the expiry terms, we’d be happy to take another look at your case.
Kindly email *** with the voucher serial numbers and any proof of purchase you may have. Our team will gladly assist.
We appreciate your patience and remain committed to improving your experience with us.
Kind regards
SuperSportBet Team
Thank you for your feedback. We’re sorry to hear about your experience and completely understand your frustration.
Please note that all voucher codes are subject to a fixed validity period as outlined in our Voucher Terms of Use.
Unfortunately, once a voucher has either expired or has not been used within the valid period after redemption, it can no longer be claimed or reinstated.
We also regret the difficulty you experienced when trying to reach our support team. This is being reviewed internally to help improve our service.
While we are unable to override the expiry terms, we’d be happy to take another look at your case.
Kindly email *** with the voucher serial numbers and any proof of purchase you may have. Our team will gladly assist.
We appreciate your patience and remain committed to improving your experience with us.
Kind regards
SuperSportBet Team
TR
Thabiso R's updateReviewer Update
07 Nov 2025, 13:09Hi your email address is not showing
TR
Thabiso R's update07 Nov 2025, 13:09
Reviewer Update
Hi your email address is not showing
Supersportbet's replyOfficial
07 Nov 2025, 13:33Dear Thabiso,
Thank you for the follow-up.
You can reach us directly at: ***
Please include your voucher serial numbers and any proof of purchase in your email, and our team will gladly assist further.
We look forward to resolving this with you.
Kind regards
SuperSportBet Team
Thank you for the follow-up.
You can reach us directly at: ***
Please include your voucher serial numbers and any proof of purchase in your email, and our team will gladly assist further.
We look forward to resolving this with you.
Kind regards
SuperSportBet Team
Supersportbet's reply07 Nov 2025, 13:33
Official
Dear Thabiso,
Thank you for the follow-up.
You can reach us directly at: ***
Please include your voucher serial numbers and any proof of purchase in your email, and our team will gladly assist further.
We look forward to resolving this with you.
Kind regards
SuperSportBet Team
Thank you for the follow-up.
You can reach us directly at: ***
Please include your voucher serial numbers and any proof of purchase in your email, and our team will gladly assist further.
We look forward to resolving this with you.
Kind regards
SuperSportBet Team
TR
Thabiso R's updateReviewer Update
07 Nov 2025, 13:51Still nothing email not showing
TR
Thabiso R's update07 Nov 2025, 13:51
Reviewer Update
Still nothing email not showing
Supersportbet's replyOfficial
10 Nov 2025, 11:45Dear Thabiso,
Thank you for the follow-up.
The email address is ***.
Kind regards
SuperSportBet Team
Thank you for the follow-up.
The email address is ***.
Kind regards
SuperSportBet Team
Supersportbet's reply10 Nov 2025, 11:45
Official
Dear Thabiso,
Thank you for the follow-up.
The email address is ***.
Kind regards
SuperSportBet Team
Thank you for the follow-up.
The email address is ***.
Kind regards
SuperSportBet Team