This is a **** site they don’t want you to withdraw your winnings

Item: Supersportbet
Rating: 1
Author: Nikki M

Good day,

I am writing to formally raise a complaint regarding my account with SuperSportBET.

Despite having submitted all required verification documents and ensuring that my account is fully compliant, I continue to experience repeated issues with withdrawals being blocked due to my account being placed under review.

This has become an ongoing and frustrating pattern — each time I deposit funds, I am subsequently unable to withdraw as my account is flagged for review again. This is unacceptable and creates the impression that I am being unfairly restricted from accessing my own funds, despite meeting all verification requirements.

I would like to highlight the following: - All requested documents have been submitted and verified - My account activity is legitimate and above board - There is no clear or reasonable explanation provided for the repeated reviews

I am requesting the following as a matter of urgency: 1. Immediate resolution of the current review and enabling of withdrawals 2. A clear explanation as to why my account continues to be flagged 3. Assurance that this issue will not recur with future deposits and withdrawals

If this matter is not resolved promptly, I will have no choice but to: - Escalate the issue to the relevant regulatory authorities in South Africa - Close and permanently deactivate my account

I trust that this matter will be treated with the urgency and seriousness it deserves.

Helpful (0)

Replies (4)

Supersportbet's replyOfficial

28 Mar 2026, 12:45

Dear Nikki,

Thank you for your feedback. We understand your frustration and apologise for the inconvenience caused.

Please note that your account is currently under review as part of our standard verification and compliance process.

Kindly note that the standard review period is 24 to 72 hours. We will provide you with feedback once the review has been completed.

We appreciate your patience and are committed to resolving this as soon as possible.

Kind regards,
SuperSportBet Team

Supersportbet's reply28 Mar 2026, 12:45

Official

Nikki M's updateReviewer Update

28 Mar 2026, 12:50

Dear SuperSportBet Compliance Team,

I acknowledge your standard response regarding my account being “under review.” However, I must stress:

My account has been fully verified since December 2025.
Initially, my banking details were not verified. Both my EFT and PayShap accounts have since been updated to “verified”, and your agents confirmed this.
Despite this, I attempted a withdrawal on 28 March 2026, which remains blocked.

Given that all compliance requirements have now been met, continuing to hold my funds under “standard review” is unjustified. The delay is causing financial hardship and is inconsistent with responsible gambling principles, as verified users should have timely access to their own funds. Furthermore, based on reviews and discussions on social media, your platform appears to have a long trail of complaints regarding similar withdrawal issues, indicating this is a recurring problem that warrants immediate attention. I hereby request immediate escalation to your Compliance Officer or Risk Department, with a clear timeline for resolution. Please provide the contact details of the officer handling this escalation and confirm when my withdrawal will be processed. If this matter is not resolved promptly, I will submit a formal complaint to the Western Cape Gambling and Racing Board and the National Gambling Board, including full documentation of my account history and interactions.

Nikki M's update28 Mar 2026, 12:50

Reviewer Update

Dear SuperSportBet Compliance Team,

I acknowledge your standard response regarding my account being “under review.” However, I must stress:

My account has been fully verified since December 2025.
Initially, my banking details were not verified. Both my EFT and PayShap accounts have since been updated to “verified”, and your agents confirmed this.
Despite this, I attempted a withdrawal on 28 March 2026, which remains blocked.

Nikki M's updateReviewer Update

28 Mar 2026, 13:03

Worst part is that on twitter you are saying that I must contact live support for immediate assistance but you guys keep lying. Your agents say it’s fixed but when I go in it’s not

Nikki M's update28 Mar 2026, 13:03

Reviewer Update

Worst part is that on twitter you are saying that I must contact live support for immediate assistance but you guys keep lying. Your agents say it’s fixed but when I go in it’s not

Supersportbet's replyOfficial

28 Mar 2026, 14:06

Dear Nikki,

We can confirm that you spoke to one of the managers on shift today, who confirmed that the matter has been escalated with high priority.

Kind regards,
SuperSportBet Team

Supersportbet's reply28 Mar 2026, 14:06

Official

Dear Nikki,

We can confirm that you spoke to one of the managers on shift today, who confirmed that the matter has been escalated with high priority.

Kind regards,
SuperSportBet Team