NM
Neo M
1 reviews | Active since Mar 2026
09 Mar 2026, 18:36
Suspended Account after withdrawal attempt
I was withdrawing well all the time using instant money. Now I won big R102k they are refusing to pay they say my account is under review. I submitted selfies holding my ID as well as my ID photos with my proof of account and they told me the review will take 24-72 hours. From the 4th till today when I enter the App it says verify identity I am tired of you and chasing around with your rude agents that end live chats before getting solutions. I will be taking this up with the national gambling board. Yall think you can play with people I see. This review that you doing is nothing but pure **** and yall know it. When we deposit no reviews are being made only when we have to withdraw our winnings? We lose and we never complain when we win we have to be subjected to ****? This is too much Supersportbet. I also have all the chats transcrips and screenshot that I will submit to the board regarding my case.
Helpful (0)
Replies (10)0
Replies (10)
Supersportbet's replyOfficial
09 Mar 2026, 21:27Dear Neo,
Thank you for your feedback. We understand your frustration and appreciate you bringing this to our attention.
Please note that an email has been sent to your registered address with further details regarding the review of your account.
Kindly check your inbox and follow the instructions provided.
In some cases, additional documentation may be required as part of our verification procedures.
These reviews are conducted in line with legal and regulatory requirements to ensure compliance and the security of all accounts.
Should there be a request for any further documents, please provide them by replying directly to the email so the relevant team can continue assisting you.
We appreciate your patience while this process is being completed.
Kind regards,
SuperSportBet Team
Thank you for your feedback. We understand your frustration and appreciate you bringing this to our attention.
Please note that an email has been sent to your registered address with further details regarding the review of your account.
Kindly check your inbox and follow the instructions provided.
In some cases, additional documentation may be required as part of our verification procedures.
These reviews are conducted in line with legal and regulatory requirements to ensure compliance and the security of all accounts.
Should there be a request for any further documents, please provide them by replying directly to the email so the relevant team can continue assisting you.
We appreciate your patience while this process is being completed.
Kind regards,
SuperSportBet Team
Supersportbet's reply09 Mar 2026, 21:27
Official
Dear Neo,
Thank you for your feedback. We understand your frustration and appreciate you bringing this to our attention.
Please note that an email has been sent to your registered address with further details regarding the review of your account.
Kindly check your inbox and follow the instructions provided.
In some cases, additional documentation may be required as part of our verification procedures.
These reviews are conducted in line with legal and regulatory requirements to ensure compliance and the security of all accounts.
Should there be a request for any further documents, please provide them by replying directly to the email so the relevant team can continue assisting you.
We appreciate your patience while this process is being completed.
Kind regards,
SuperSportBet Team
Thank you for your feedback. We understand your frustration and appreciate you bringing this to our attention.
Please note that an email has been sent to your registered address with further details regarding the review of your account.
Kindly check your inbox and follow the instructions provided.
In some cases, additional documentation may be required as part of our verification procedures.
These reviews are conducted in line with legal and regulatory requirements to ensure compliance and the security of all accounts.
Should there be a request for any further documents, please provide them by replying directly to the email so the relevant team can continue assisting you.
We appreciate your patience while this process is being completed.
Kind regards,
SuperSportBet Team
NM
Neo M's updateReviewer Update
09 Mar 2026, 21:36I am not sure why this always happens but I dont receive emails directly from you even the first that said you require my documents I did not receive it I was made aware on the live chat that I have to send my documents. What can be done in this regard because I havent received any mail the only mail I receive that automatic one when a withdrawal is being made. Please let advise what to do. We cant be ****** whilst your competitors are swiftly paying their clients. This whole process will make you lose clients because you are really unreasonable.
NM
Neo M's update09 Mar 2026, 21:36
Reviewer Update
I am not sure why this always happens but I dont receive emails directly from you even the first that said you require my documents I did not receive it I was made aware on the live chat that I have to send my documents. What can be done in this regard because I havent received any mail the only mail I receive that automatic one when a withdrawal is being made. Please let advise what to do. We cant be ****** whilst your competitors are swiftly paying their clients. This whole process will make you lose clients because you are really unreasonable.
Supersportbet's replyOfficial
09 Mar 2026, 21:44Dear Neo,
Thank you for your follow-up.
Our records indicate that the communication was sent to your registered email address.
If you have not received it, please check your spam or junk folder, as system emails may sometimes be filtered there.
If the email is still not visible, kindly confirm your registered email address or contact us at ***
, and our team will resend the communication and assist you further.
We understand that these reviews can be frustrating; however, they are safeguards in place to protect you and to maintain the integrity of our services while ensuring compliance with regulatory requirements.
We appreciate your patience while the review process is being completed.
Kind regards,
SuperSportBet Team
Thank you for your follow-up.
Our records indicate that the communication was sent to your registered email address.
If you have not received it, please check your spam or junk folder, as system emails may sometimes be filtered there.
If the email is still not visible, kindly confirm your registered email address or contact us at ***
, and our team will resend the communication and assist you further.
We understand that these reviews can be frustrating; however, they are safeguards in place to protect you and to maintain the integrity of our services while ensuring compliance with regulatory requirements.
We appreciate your patience while the review process is being completed.
Kind regards,
SuperSportBet Team
Supersportbet's reply09 Mar 2026, 21:44
Official
Dear Neo,
Thank you for your follow-up.
Our records indicate that the communication was sent to your registered email address.
If you have not received it, please check your spam or junk folder, as system emails may sometimes be filtered there.
If the email is still not visible, kindly confirm your registered email address or contact us at ***
, and our team will resend the communication and assist you further.
We understand that these reviews can be frustrating; however, they are safeguards in place to protect you and to maintain the integrity of our services while ensuring compliance with regulatory requirements.
We appreciate your patience while the review process is being completed.
Kind regards,
SuperSportBet Team
Thank you for your follow-up.
Our records indicate that the communication was sent to your registered email address.
If you have not received it, please check your spam or junk folder, as system emails may sometimes be filtered there.
If the email is still not visible, kindly confirm your registered email address or contact us at ***
, and our team will resend the communication and assist you further.
We understand that these reviews can be frustrating; however, they are safeguards in place to protect you and to maintain the integrity of our services while ensuring compliance with regulatory requirements.
We appreciate your patience while the review process is being completed.
Kind regards,
SuperSportBet Team
NM
Neo M's updateReviewer Update
09 Mar 2026, 21:45I cant see the address here it is marked as stars on my end. Is it the same mail as the Fica one?
NM
Neo M's update09 Mar 2026, 21:45
Reviewer Update
I cant see the address here it is marked as stars on my end. Is it the same mail as the Fica one?
Supersportbet's replyOfficial
10 Mar 2026, 09:51 Dear Neo,
Thank you for your follow-up.
Kindly email the requested documents to *** and our team will provide feedback once the review has been completed.
Kind regards,
SuperSportBet Team
Thank you for your follow-up.
Kindly email the requested documents to *** and our team will provide feedback once the review has been completed.
Kind regards,
SuperSportBet Team
Supersportbet's reply10 Mar 2026, 09:51
Official
Dear Neo,
Thank you for your follow-up.
Kindly email the requested documents to *** and our team will provide feedback once the review has been completed.
Kind regards,
SuperSportBet Team
Thank you for your follow-up.
Kindly email the requested documents to *** and our team will provide feedback once the review has been completed.
Kind regards,
SuperSportBet Team
NM
Neo M's updateReviewer Update
10 Mar 2026, 10:55Guys this email address you are sending here is only showing stars I cant see it. Is it the help email or fica email. Guys this is ****ing me off coz you making things difficult for us. Why is everyone complaining about this review? If you cant pay just say it and stop making me chase shadows. This is no longer frustrating, dont know what to call it anymore
NM
Neo M's update10 Mar 2026, 10:55
Reviewer Update
Guys this email address you are sending here is only showing stars I cant see it. Is it the help email or fica email. Guys this is ****ing me off coz you making things difficult for us. Why is everyone complaining about this review? If you cant pay just say it and stop making me chase shadows. This is no longer frustrating, dont know what to call it anymore
Supersportbet's replyOfficial
10 Mar 2026, 12:56Dear Neo,
Apologies for any inconvenience caused.
Unfortunately, we cannot share email addresses on HelloPeter, as this is a filter they have put in place to hide sensitive information.
Kindly forward your documents to the FICA email address or contact us via live chat for immediate assistance so that your documents can be escalated.
Kind regards,
SuperSportBet Team
Apologies for any inconvenience caused.
Unfortunately, we cannot share email addresses on HelloPeter, as this is a filter they have put in place to hide sensitive information.
Kindly forward your documents to the FICA email address or contact us via live chat for immediate assistance so that your documents can be escalated.
Kind regards,
SuperSportBet Team
Supersportbet's reply10 Mar 2026, 12:56
Official
Dear Neo,
Apologies for any inconvenience caused.
Unfortunately, we cannot share email addresses on HelloPeter, as this is a filter they have put in place to hide sensitive information.
Kindly forward your documents to the FICA email address or contact us via live chat for immediate assistance so that your documents can be escalated.
Kind regards,
SuperSportBet Team
Apologies for any inconvenience caused.
Unfortunately, we cannot share email addresses on HelloPeter, as this is a filter they have put in place to hide sensitive information.
Kindly forward your documents to the FICA email address or contact us via live chat for immediate assistance so that your documents can be escalated.
Kind regards,
SuperSportBet Team
NM
Neo M's updateReviewer Update
10 Mar 2026, 19:36I have now submitted additional verification documents including a certified copy of my ID and new verification photos to SuperSportBET via email. I have fully cooperated with this process and I humbly ask that this be treated as urgent. It has been several days now. Its draining and I have a funeral at home this weekend. I dont want lengthy fights please guve what belongs to me
NM
Neo M's update10 Mar 2026, 19:36
Reviewer Update
I have now submitted additional verification documents including a certified copy of my ID and new verification photos to SuperSportBET via email. I have fully cooperated with this process and I humbly ask that this be treated as urgent. It has been several days now. Its draining and I have a funeral at home this weekend. I dont want lengthy fights please guve what belongs to me
Supersportbet's replyOfficial
11 Mar 2026, 13:47Dear Neo,
Thank you for getting back to us.
We can confirm that we have received your documents and it has been escalated to the relevant department.
We appreciate your patience while the review process is being completed.
Kind regards,
SuperSportBet Team
Thank you for getting back to us.
We can confirm that we have received your documents and it has been escalated to the relevant department.
We appreciate your patience while the review process is being completed.
Kind regards,
SuperSportBet Team
Supersportbet's reply11 Mar 2026, 13:47
Official
Dear Neo,
Thank you for getting back to us.
We can confirm that we have received your documents and it has been escalated to the relevant department.
We appreciate your patience while the review process is being completed.
Kind regards,
SuperSportBet Team
Thank you for getting back to us.
We can confirm that we have received your documents and it has been escalated to the relevant department.
We appreciate your patience while the review process is being completed.
Kind regards,
SuperSportBet Team
NM
Neo M's updateReviewer Update
12 Mar 2026, 22:41Evening, am I gonna wait another week for the review to be complete? I submitted everything they have requested still no communication? Lost all hope now.
NM
Neo M's update12 Mar 2026, 22:41
Reviewer Update
Evening, am I gonna wait another week for the review to be complete? I submitted everything they have requested still no communication? Lost all hope now.