BM
Brenda M
1 reviews | Active since Mar 2026
06 Mar 2026, 17:52
Suppersportbet Refusing withdrawal.
My account asked me to upload my fica documents I did , I even did two withdrawals successfully. Yesterday my account is disabled for fica . I was advised to submit my documents via email. Which makes no sense because my account shows that it's verified and I was able to deposit play and withdraw.
I still emailed everything as advised and its attached to this email
its 24hours later . My account is not able to do withdrawals
I was allowed to deposit money into my account and play and now that I want to withdraw I can not , what was the point enabling me initially to withdraw and now stop me .
I want my withdrawal activated and there after I want my account with suppersportbet deleted because this is not how you treat customers they have a wide range of competitors and they have respect for our money and us .
My selfie, my id , my bank statement these are personal documents submitted and no update done please do my withdrawal and close my account this was a very bad experience I will be sharing it with the public no point in posting ur adverti*****ts and you treat ur clients like we some kind of *****.
Helpful (0)
Replies (8)0
Replies (8)
Supersportbet's replyOfficial
06 Mar 2026, 18:23Dear Brenda,
Thank you for your feedback. We’re sorry to hear about your experience and understand your frustration.
Please note that some accounts may be placed under routine review when a withdrawal is initiated. This is a standard verification and security process in line with regulatory and compliance requirements and helps protect both our players and the integrity of the platform.
Kindly email us at *** so our team can look into this and provide you with feedback as soon as possible.
Kind regards,
SuperSportBet Team.
Thank you for your feedback. We’re sorry to hear about your experience and understand your frustration.
Please note that some accounts may be placed under routine review when a withdrawal is initiated. This is a standard verification and security process in line with regulatory and compliance requirements and helps protect both our players and the integrity of the platform.
Kindly email us at *** so our team can look into this and provide you with feedback as soon as possible.
Kind regards,
SuperSportBet Team.
Supersportbet's reply06 Mar 2026, 18:23
Official
Dear Brenda,
Thank you for your feedback. We’re sorry to hear about your experience and understand your frustration.
Please note that some accounts may be placed under routine review when a withdrawal is initiated. This is a standard verification and security process in line with regulatory and compliance requirements and helps protect both our players and the integrity of the platform.
Kindly email us at *** so our team can look into this and provide you with feedback as soon as possible.
Kind regards,
SuperSportBet Team.
Thank you for your feedback. We’re sorry to hear about your experience and understand your frustration.
Please note that some accounts may be placed under routine review when a withdrawal is initiated. This is a standard verification and security process in line with regulatory and compliance requirements and helps protect both our players and the integrity of the platform.
Kindly email us at *** so our team can look into this and provide you with feedback as soon as possible.
Kind regards,
SuperSportBet Team.
BM
Brenda M's updateReviewer Update
07 Mar 2026, 02:11When is my account going to be sorted out , I can not wait I have to buy groceries I want my money and I want my account closed . I rather go to another provider this was truly a sad experience.
Please fix my account ,im literally begging for money that's mine ,that's not fair its my daughter birthday on sunday 8th march ,imagine I cant do anything for her because my money is stuck .
I humbly ask that u get someone to do my review ASAP just as you rep**** to me so fast why cant the review be done promptly.
Please fix my account ,im literally begging for money that's mine ,that's not fair its my daughter birthday on sunday 8th march ,imagine I cant do anything for her because my money is stuck .
I humbly ask that u get someone to do my review ASAP just as you rep**** to me so fast why cant the review be done promptly.
BM
Brenda M's update07 Mar 2026, 02:11
Reviewer Update
When is my account going to be sorted out , I can not wait I have to buy groceries I want my money and I want my account closed . I rather go to another provider this was truly a sad experience.
Please fix my account ,im literally begging for money that's mine ,that's not fair its my daughter birthday on sunday 8th march ,imagine I cant do anything for her because my money is stuck .
I humbly ask that u get someone to do my review ASAP just as you rep**** to me so fast why cant the review be done promptly.
Please fix my account ,im literally begging for money that's mine ,that's not fair its my daughter birthday on sunday 8th march ,imagine I cant do anything for her because my money is stuck .
I humbly ask that u get someone to do my review ASAP just as you rep**** to me so fast why cant the review be done promptly.
BM
Brenda M's updateReviewer Update
07 Mar 2026, 02:15You ask me to email. The email address isnt showing it reflects as stars. I have already emailed *** and *** is there another email address besides these two .
BM
Brenda M's update07 Mar 2026, 02:15
Reviewer Update
You ask me to email. The email address isnt showing it reflects as stars. I have already emailed *** and *** is there another email address besides these two .
Supersportbet's replyOfficial
07 Mar 2026, 08:45Dear Brenda,
Thank you for your follow-up.
Your account review is still being handled by the relevant team and remains within the current turnaround time.
We have, however, requested that the matter be fast tracked.
Once the review has been completed, feedback will be sent to you via email.
We appreciate your patience and understanding.
Kind regards,
SuperSportBet Team
Thank you for your follow-up.
Your account review is still being handled by the relevant team and remains within the current turnaround time.
We have, however, requested that the matter be fast tracked.
Once the review has been completed, feedback will be sent to you via email.
We appreciate your patience and understanding.
Kind regards,
SuperSportBet Team
Supersportbet's reply07 Mar 2026, 08:45
Official
Dear Brenda,
Thank you for your follow-up.
Your account review is still being handled by the relevant team and remains within the current turnaround time.
We have, however, requested that the matter be fast tracked.
Once the review has been completed, feedback will be sent to you via email.
We appreciate your patience and understanding.
Kind regards,
SuperSportBet Team
Thank you for your follow-up.
Your account review is still being handled by the relevant team and remains within the current turnaround time.
We have, however, requested that the matter be fast tracked.
Once the review has been completed, feedback will be sent to you via email.
We appreciate your patience and understanding.
Kind regards,
SuperSportBet Team
BM
Brenda M's updateReviewer Update
07 Mar 2026, 08:47God bless you thank you very much i appreciate it.
BM
Brenda M's update07 Mar 2026, 08:47
Reviewer Update
God bless you thank you very much i appreciate it.
BM
Brenda M's updateReviewer Update
08 Mar 2026, 09:50Okay now its 72hours ! I dont see how fast track works when I still had to wait and entire 72 hours and still now I am unable to withdraw, I told you its my daughter's birthday today , how heartless can you be . I am now going to put in screenshot ur replies and teach every one on social media that url.flase advertise . You dont mention reviews instead you tell people that they can fica and get the money what lies I am asking for my own money even a Bank doesn't fo this to people . BANKS DONT EVEN REVIEW US THIS WAY LIKE WE SOME KIND OF ********!
BM
Brenda M's update08 Mar 2026, 09:50
Reviewer Update
Okay now its 72hours ! I dont see how fast track works when I still had to wait and entire 72 hours and still now I am unable to withdraw, I told you its my daughter's birthday today , how heartless can you be . I am now going to put in screenshot ur replies and teach every one on social media that url.flase advertise . You dont mention reviews instead you tell people that they can fica and get the money what lies I am asking for my own money even a Bank doesn't fo this to people . BANKS DONT EVEN REVIEW US THIS WAY LIKE WE SOME KIND OF ********!
Supersportbet's replyOfficial
08 Mar 2026, 11:31Dear Brenda,
Thank you for your follow-up. We’re sorry to hear about your frustration and understand how important this matter is to you.
Please note that the 72 hour review timeframe applies during standard business days.
Reviews that fall over weekends or public holidays may take slightly longer, as they fall outside normal working hours.
Your request is still within the standard review process.
We have also asked the relevant team to prioritise your case, and you will receive feedback via email on Monday before 5pm once the review has been completed.
We appreciate your patience and understanding while this process is finalized.
Kind regards,
SuperSportBet Team
Thank you for your follow-up. We’re sorry to hear about your frustration and understand how important this matter is to you.
Please note that the 72 hour review timeframe applies during standard business days.
Reviews that fall over weekends or public holidays may take slightly longer, as they fall outside normal working hours.
Your request is still within the standard review process.
We have also asked the relevant team to prioritise your case, and you will receive feedback via email on Monday before 5pm once the review has been completed.
We appreciate your patience and understanding while this process is finalized.
Kind regards,
SuperSportBet Team
Supersportbet's reply08 Mar 2026, 11:31
Official
Dear Brenda,
Thank you for your follow-up. We’re sorry to hear about your frustration and understand how important this matter is to you.
Please note that the 72 hour review timeframe applies during standard business days.
Reviews that fall over weekends or public holidays may take slightly longer, as they fall outside normal working hours.
Your request is still within the standard review process.
We have also asked the relevant team to prioritise your case, and you will receive feedback via email on Monday before 5pm once the review has been completed.
We appreciate your patience and understanding while this process is finalized.
Kind regards,
SuperSportBet Team
Thank you for your follow-up. We’re sorry to hear about your frustration and understand how important this matter is to you.
Please note that the 72 hour review timeframe applies during standard business days.
Reviews that fall over weekends or public holidays may take slightly longer, as they fall outside normal working hours.
Your request is still within the standard review process.
We have also asked the relevant team to prioritise your case, and you will receive feedback via email on Monday before 5pm once the review has been completed.
We appreciate your patience and understanding while this process is finalized.
Kind regards,
SuperSportBet Team
Supersportbet's replyOfficial
09 Mar 2026, 08:30Hi Brenda,
We’re pleased to inform you that the account review has been completed and feedback has been sent to you via email.
Thank you for your patience and understanding throughout the process.
Kind regards,
SuperSportBet Team
We’re pleased to inform you that the account review has been completed and feedback has been sent to you via email.
Thank you for your patience and understanding throughout the process.
Kind regards,
SuperSportBet Team
Supersportbet's reply09 Mar 2026, 08:30
Official
Hi Brenda,
We’re pleased to inform you that the account review has been completed and feedback has been sent to you via email.
Thank you for your patience and understanding throughout the process.
Kind regards,
SuperSportBet Team
We’re pleased to inform you that the account review has been completed and feedback has been sent to you via email.
Thank you for your patience and understanding throughout the process.
Kind regards,
SuperSportBet Team