R3,000 Deducted for a Winning Bet That Was Never Placed – 3 Days With No Response

Hi SuperspotBet Team,

I am extremely frustrated and honestly disappointed with the service I’ve received over the past few days.

On Saturday 29th, I attempted to place a R3,000 bet that should have been a winning bet. Instead of placing the bet, your system threw an error . Despite the failure, the full R3,000 was deducted from my account — yet no bet was placed.

It has now been three days, and not a single person from your team has bothered to contact me, resolve the issue, or even acknowledge my complaint. This level of service is shocking, especially for a betting platform that handles people’s money.

For reference, here is the error I received:

PSQLException: ERROR: multixact "members" limit exceeded… (Screenshot attached)

I also attached my ID document for verification on the same day.

My contact number is: ***.

Why I’m Angry

My money was taken.

The bet (which would have WON) was never placed.

I’ve been ignored for 3 days.

I am being forced to chase you for something that should be resolved immediately.

If this was any other reputable bookmaker — Betway, Hollywood, SportingBet, SunBet — this would have been resolved within hours, not days. They actually care about their customers and handle system errors responsibly. I’m honestly shocked that SuperspotBet cannot do the same.

What I Expect

Immediate refund OR honouring the bet — because the bet was attempted and would have won.

A proper explanation of how your system managed to deduct money without placing the bet.

Confirmation that this will not happen again.