RE
RUAN E

1 reviews | Active since May 2026

28 May 2026, 23:51

****mers

SuperSportBet closed my account after I had been consistently winning and are now refusing to pay out a settled winning wager. I had R498 in my account balance, which they refunded, but I also had an active R250 cash-funded bet that had already been accepted before the account closure. The bet later won at odds of 2.00 (R500 return), and support confirmed in writing that: the bet would be “settled accordingly”; but that I would “not have access to the funds.” Despite multiple emails, they have still not: provided a proper explanation; cited the Terms & Conditions clause they rely on; or justified why a valid settled wager is being withheld. Very disappointing experience. Closing an account is one thing, but accepting a bet and then refusing to pay after it wins feels extremely unfair and unprofessional. USELESSSSS site highly advise to use something else !!! ****mers to the max

0
Replies (2)
Supersportbet
Supersportbet's reply29 May 2026, 10:09
Official
Dear Ruan,

Thank you for your feedback. We understand that you are disappointed with the outcome.

Please note that your account was reviewed by the relevant team in accordance with our Terms of Use.

Following this review, a decision was taken regarding the status of the account, and the outcome was communicated to you directly via email.

We can confirm that the relevant department has already provided detailed feedback regarding the matter. 

Should you require any further clarification, please respond directly to the email communication so that the team handling your case can assist you further.

We appreciate you taking the time to raise your concerns.

Kind regards,
SuperSportBet Team
RE
RUAN E's update29 May 2026, 12:54
Reviewer Update
Yeah supersportbet
The SAMMEEE reply every single timeee !!!

What about my R500 you are *****ing???
I am taking legal action