ZM
Zimkhita M
1 reviews | Active since Feb 2021
30 Oct 2025, 08:54
Locked out of account after winning
I am extremely disappointed with SuperSportBet’s handling of my account issue. I was fully verified, logged in, made a deposit, and started winning. Suddenly, I was logged out and unable to access my account. The system then showed the following error: “*******ArgumentException: cannot set both idnumber and passportnumber for customers in groupref kms” This clearly proves the problem is on their system, not my device. I was given robotic copy and paste responses and told to delete browsers, reinstall repeatedly even though the error message clearly points to their own technical issue. I had told them that I expected this issue to be resolved before midday Wednesday. Not only is my account still locked, but I am also losing betting opportunities and have winnings that I cannot access.This has wasted hours of my time and caused financial loss because I could not place bets or access my funds while the system error continues. I expect: Immediate unlocking of my account My winnings to be accessible A proper technical resolution (not generic replies) Compensation for lost opportunities and wasted time due to your system error SuperSportBet must take responsibility. Customers should not be punished or locked out after winning due to a system fault. I want this resolved urgently.
My name is Zimkhita and I have emailed and called but it seems like SuperSportBet is giving me the runaround intentionally.
Helpful (0)
Replies (3)0
Replies (3)
Supersportbet's replyOfficial
30 Oct 2025, 12:45Hi Zimkhita,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your frustration.
Please note that we were experiencing some technical difficulties earlier today but can confirm that our website and mobile app are up and running.
If you’re still having trouble logging in to your account then kindly send us an email to ***.
Regards,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your frustration.
Please note that we were experiencing some technical difficulties earlier today but can confirm that our website and mobile app are up and running.
If you’re still having trouble logging in to your account then kindly send us an email to ***.
Regards,
SuperSportBet Team
Supersportbet's reply30 Oct 2025, 12:45
Official
Hi Zimkhita,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your frustration.
Please note that we were experiencing some technical difficulties earlier today but can confirm that our website and mobile app are up and running.
If you’re still having trouble logging in to your account then kindly send us an email to ***.
Regards,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your frustration.
Please note that we were experiencing some technical difficulties earlier today but can confirm that our website and mobile app are up and running.
If you’re still having trouble logging in to your account then kindly send us an email to ***.
Regards,
SuperSportBet Team
ZM
Zimkhita M's updateReviewer Update
30 Oct 2025, 18:08Good day,
Your response is completely missing the point.
This has nothing to do with “technical difficulties” on your website or app being down. The issue is specifically caused by the system error message that appears when I try to log in, which reads the following …“*******ArgumentException: cannot set both idnumber and passportnumber for customers in groupref kms”
This is a backend account validation issue on your system, not a general outage. It has been three days, and despite multiple phone calls and live chats, not a single support agent has been able to explain what this error means or how it is being resolved. That clearly reflects a lack of training and understanding from your support team, which is extremely concerning for a platform dealing with people’s money.
I have been told repeatedly that the matter is “escalated” with no feedback, no timeline, and no urgency. This level of service is unacceptable, and it shows a lack of competence and accountability. Other reputable betting platforms resolve account access issues within hours — not days — and they certainly do not leave customers locked out of their winnings without communication.
I have deposits, winnings, and active bets I could not access due to your system error, and I have lost betting opportunities during this time. I expect:
- Immediate resolution of this account error
- Full access to my winnings
- An update from someone who actually understands the issue
- Compensation for time lost and financial impact caused by your system failure and poor handling
This situation has been handled with no urgency, no transparency, and no accountability — and it is unacceptable for a betting operator. I expect a meaningful update, not another generic template response. Regards, Zimkhita
ZM
Zimkhita M's update30 Oct 2025, 18:08
Reviewer Update
Good day,
Your response is completely missing the point.
This has nothing to do with “technical difficulties” on your website or app being down. The issue is specifically caused by the system error message that appears when I try to log in, which reads the following …“*******ArgumentException: cannot set both idnumber and passportnumber for customers in groupref kms”
This is a backend account validation issue on your system, not a general outage. It has been three days, and despite multiple phone calls and live chats, not a single support agent has been able to explain what this error means or how it is being resolved. That clearly reflects a lack of training and understanding from your support team, which is extremely concerning for a platform dealing with people’s money.
I have been told repeatedly that the matter is “escalated” with no feedback, no timeline, and no urgency. This level of service is unacceptable, and it shows a lack of competence and accountability. Other reputable betting platforms resolve account access issues within hours — not days — and they certainly do not leave customers locked out of their winnings without communication.
I have deposits, winnings, and active bets I could not access due to your system error, and I have lost betting opportunities during this time. I expect:
- Immediate resolution of this account error
- Full access to my winnings
- An update from someone who actually understands the issue
- Compensation for time lost and financial impact caused by your system failure and poor handling
This situation has been handled with no urgency, no transparency, and no accountability — and it is unacceptable for a betting operator. I expect a meaningful update, not another generic template response. Regards, Zimkhita
Supersportbet's replyOfficial
31 Oct 2025, 18:18Dear Zimkhita,
Thank you for your feedback. We sincerely apologise for the inconvenience and frustration you’ve experienced.
We understand how upsetting it is to be locked out of your account.
The error message you encountered has been escalated as a high-priority technical issue, and our team is working closely with our developers to resolve it as quickly as possible.
Please rest assured that our support team will give you a call as soon as we receive clear feedback from the technical team.
Thank you for your patience and understanding while we work to resolve this.
If you have any further concerns in the meantime, please feel free to reach out to ***.
Kind regards,
SuperSportBet Team
Thank you for your feedback. We sincerely apologise for the inconvenience and frustration you’ve experienced.
We understand how upsetting it is to be locked out of your account.
The error message you encountered has been escalated as a high-priority technical issue, and our team is working closely with our developers to resolve it as quickly as possible.
Please rest assured that our support team will give you a call as soon as we receive clear feedback from the technical team.
Thank you for your patience and understanding while we work to resolve this.
If you have any further concerns in the meantime, please feel free to reach out to ***.
Kind regards,
SuperSportBet Team
Supersportbet's reply31 Oct 2025, 18:18
Official
Dear Zimkhita,
Thank you for your feedback. We sincerely apologise for the inconvenience and frustration you’ve experienced.
We understand how upsetting it is to be locked out of your account.
The error message you encountered has been escalated as a high-priority technical issue, and our team is working closely with our developers to resolve it as quickly as possible.
Please rest assured that our support team will give you a call as soon as we receive clear feedback from the technical team.
Thank you for your patience and understanding while we work to resolve this.
If you have any further concerns in the meantime, please feel free to reach out to ***.
Kind regards,
SuperSportBet Team
Thank you for your feedback. We sincerely apologise for the inconvenience and frustration you’ve experienced.
We understand how upsetting it is to be locked out of your account.
The error message you encountered has been escalated as a high-priority technical issue, and our team is working closely with our developers to resolve it as quickly as possible.
Please rest assured that our support team will give you a call as soon as we receive clear feedback from the technical team.
Thank you for your patience and understanding while we work to resolve this.
If you have any further concerns in the meantime, please feel free to reach out to ***.
Kind regards,
SuperSportBet Team