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KM
Kgauhelo M

1 reviews | Active since Mar 2025

02 Mar 2025, 08:02

I FEEL ****MED AND CHEATED BY SUPERSPORTBET!

Terrible, terrible first time experience with this sportsbook. When I register and deposit money into my account and they had no problem in accepting it but now I want to withdraw my winnings it's becoming an issue. They didn't mention that Proof Of Address is needed when I made my first deposit now they are telling me that I need to send them a bank statement as Proof Of Address, which I did send, they declined it, now I have winnings in my account that i can't access. It's so frustrating because I never had this problem with my previous sportsbook.I would not recommend this sportsbook. Please fix this!

0
Replies (5)
Supersportbet
Supersportbet's reply02 Mar 2025, 10:19
Official
Dear Kgauhelo,

Thank you for your feedback. We understand how important it is to withdraw your winnings and are committed to resolving this matter promptly.

Please note that KYC (Know Your Customer) / FICA verification is an industry-standard requirement.

We kindly request that you upload your valid Proof of Address at your earliest convenience. Our team will then assist you with the verification process to ensure a smooth resolution.

We truly appreciate your cooperation as we work to address this. If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to help.

Best regards,
SuperSportBet Team
KM
Kgauhelo M's update02 Mar 2025, 10:24
Reviewer Update
The bank statement was sent as a PDF, it was valid and clear as day
Supersportbet
Supersportbet's reply02 Mar 2025, 10:43
Official
Hi Kgauhelo,

Your request has been escalated to our dedicated team and is currently being processed. 

Once resolved, our team will notify you via email, so please keep an eye on your inbox.

We truly appreciate your cooperation as we work to resolve this. 

If you have any further questions or need assistance, please don’t hesitate to reach out—we’re here to help.

Best regards,
SuperSportBet Team
KM
Kgauhelo M's update02 Mar 2025, 12:12
Reviewer Update
The issue has been resolved, I am now able to withdraw my winnings. Thank you.
Supersportbet
Supersportbet's reply02 Mar 2025, 12:29
Official
Hi Kgauhelo,

We’re pleased to see that our customer support team was able to assist you and resolve your issue. 

Providing excellent service is our top priority, and we truly appreciate your feedback. 

Should you require any further assistance in the future, please don’t hesitate to reach out. We’re always here to help.

Regards,
SuperSportBet Team