TM
Tumelo M
1 reviews | Active since Oct 2025
03 Nov 2025, 16:54
I did contact the ba...
I did contact the bank directly and they are telling me they can't trace transactions in my account and OZOW-EFT should reflect same time but hasn't reflected since from 18 August and supersportbet team is no longer replying my emails
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Supersportbet's replyOfficial
07 Nov 2025, 12:07Dear Tumelo,
Thank you for your feedback. We understand your frustration and sincerely apologise for the ongoing inconvenience.
Please be assured that our team has already provided the proof of payment and confirmed that the withdrawal was successfully processed via OZOW-EFT on 20 August 2025.
Since the funds were paid out from our side, any further investigation must be conducted by your bank.
We also note that our support team responded to your previous emails and shared the transaction reference and confirmation screenshot.
If you haven’t received the emails, please check your spam or junk folder.
Should you still require assistance or wish to follow up, we kindly ask that you contact *** and our team will assist you further.
We remain committed to resolving your concern.
Kind regards,
SuperSportBet Team
Thank you for your feedback. We understand your frustration and sincerely apologise for the ongoing inconvenience.
Please be assured that our team has already provided the proof of payment and confirmed that the withdrawal was successfully processed via OZOW-EFT on 20 August 2025.
Since the funds were paid out from our side, any further investigation must be conducted by your bank.
We also note that our support team responded to your previous emails and shared the transaction reference and confirmation screenshot.
If you haven’t received the emails, please check your spam or junk folder.
Should you still require assistance or wish to follow up, we kindly ask that you contact *** and our team will assist you further.
We remain committed to resolving your concern.
Kind regards,
SuperSportBet Team
Supersportbet's reply07 Nov 2025, 12:07
Official
Dear Tumelo,
Thank you for your feedback. We understand your frustration and sincerely apologise for the ongoing inconvenience.
Please be assured that our team has already provided the proof of payment and confirmed that the withdrawal was successfully processed via OZOW-EFT on 20 August 2025.
Since the funds were paid out from our side, any further investigation must be conducted by your bank.
We also note that our support team responded to your previous emails and shared the transaction reference and confirmation screenshot.
If you haven’t received the emails, please check your spam or junk folder.
Should you still require assistance or wish to follow up, we kindly ask that you contact *** and our team will assist you further.
We remain committed to resolving your concern.
Kind regards,
SuperSportBet Team
Thank you for your feedback. We understand your frustration and sincerely apologise for the ongoing inconvenience.
Please be assured that our team has already provided the proof of payment and confirmed that the withdrawal was successfully processed via OZOW-EFT on 20 August 2025.
Since the funds were paid out from our side, any further investigation must be conducted by your bank.
We also note that our support team responded to your previous emails and shared the transaction reference and confirmation screenshot.
If you haven’t received the emails, please check your spam or junk folder.
Should you still require assistance or wish to follow up, we kindly ask that you contact *** and our team will assist you further.
We remain committed to resolving your concern.
Kind regards,
SuperSportBet Team