NS
Nonhlanhla S

1 reviews | Active since Nov 2025

09 Nov 2025, 07:53

FICA verified and approved and given full access to put on money but must wait 7days before they unlock the 1thing which doesn't work and that's withdrawals

Registered a account Friday morning and I was FICA verified and was able to to enjoy the full access to deposit and withdraw instantly without issue and nothing was giving me a error or notification that there is a problem before I do anything on my account or block me from making use of my account so Made a deposit and started gambling and making bets to see how efficient ot is to navigate and get used to it, when I tried to withdraw my own deposit money i put in the account then all of a sudden then withdrawals which was working a hour before was suddenly disabled so I then immediately wasn't happy and spoke to a rude and unprofessional agent who refused to give me her managers name and her full names and just said she is Janine and i can't withdraw my own money or winninggs i made for 7dqys because my account is suddenly under review which is funny because it was opened few hours ago so what is secretly being reviewed which only blocks my withdrawals but everything else is well in use for me to make the casino money from my winning bets and deposit money into their account but I can't access my money and I was not informed thlat I shouldn't make use of anything until they did a review? Also this so called review is not listed on the website or under the terms and conditions that clearly makes all customers aware to first wait for 7days before they can access any money so I told the Janine agent to please cancel my account immediately and refined my deposit but she refused to do so and I won big from my sports bets but I was instructed to play everything into the system so i can have nothing left to take out and withdraw which is clearly manipulation and enriching themselves and robbing the work of the customers to make bets that they get profits from and keep the company running but us black people must just be fools and allow this crime of white collar ****** people who lie and say nothing but we must trust that they are helping is bit can't even provide facts about the policy conditions and whatever a person who works in the review department does with staring at my details and money for 7days which is such a lengthy thing a new account holder which hasn't even Done a much but this is a huge issue yet there's no mention of it on any promotions or news so all can clearly see how important it is to them and we should be calm and happy if we join them but everything clearly says that as long as you are verified and FICA verified then you can make use of all the features on your account so I told Janine I was not informed or communicated with to inform me that i should be on hold before I do anything with the account and she refused to cancel and refund my deposit and now today is Sunday my bets won big but I couldn't celebrate my victory and get my winnings and not to forgety deposit and i will be informing the ombudsman and gambling board of this ******* towards people of colour and be used to be working for them and enriching them and i want all of the Winnipeg i earned ANF double my deposit for the inconvenience of waiting for days to get my own money back which they obviously blocked me from doing or doing as o asked and cancelled the account and refunded me so I am going to open a legal case against them from withholding my money and I want double back for this unnecessary delay and disappointment which I will be sharing my experience on all woke platforms so others can join me in taking this to court

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Replies (6)
Supersportbet
Supersportbet's reply09 Nov 2025, 15:35
Official
Dear Nonhlanhla,

Thank you for your feedback. We’re truly sorry for the frustration you’ve experienced.

At SuperSportBet, we are committed to fair play and operate under the strict regulations of the relevant gambling authorities.

All accounts may undergo routine verification and security checks to ensure compliance with our platform policies and Bonus Terms of Use.

This is a standard operating procedure and not intended to inconvenience any player.

If you’d like us to take another look at your account, please email ***.

We remain committed to resolving your concerns fairly and professionally.

Kind regards,
SuperSportBet Team
NS
Nonhlanhla S's update10 Nov 2025, 10:36
Reviewer Update
Good morning
Please can i get your name and I'm not getting feedback from your customercare department for the complaint on email,



Who is going to assist with refunding my deposit that wad requested to Janine on the live chat who said she can't do it now and now on Monday i see it's closed and i want to know why dod i have to wait 3 days for that and will my deposit be refunded in the same way i made the deposit using 1 voucher?


If i can ask for the account to be reset as it were before o requested Janine to cancel and refund me and both spieta bonus and free bet back without any issues with me deciding what it suita me to withdraw something then we can do that o don't mind keeping the account?


If not please let the refund department send me 3gul voucher of r850 which i deposited
NS
Nonhlanhla S's update10 Nov 2025, 10:46
Reviewer Update
Please advise if i have the account reset be including all bonuses and sports book bonus and free vet and spoks and I should have peace of mind that I can withdraw at anytime without issue then id like to keep my account

If not please let the refund department refund my deposit r850 in the voucher
Supersportbet
Supersportbet's reply10 Nov 2025, 11:10
Official
Dear Nonhlanhla, 

Thank you for your feedback.

At SuperSportBet, we are committed to fair play and operate under the strict regulations of the relevant gambling authorities, including full compliance with the Financial Intelligence Centre (FIC) requirements.

Following a thorough investigation, your account was permanently closed in line with our Terms and Conditions.

We understand this may not be the outcome you were hoping for, but please note that the matter has been carefully reviewed and is now considered closed.

Regards,
SuperSportBet Team 



NS
Nonhlanhla S's update10 Nov 2025, 11:22
Reviewer Update
Ok that's not a problem please advise if my deposit has been refunded to me
Supersportbet
Supersportbet's reply10 Nov 2025, 11:43
Official
Dear Nonhlanhla,

Please send us an email to ***. Our team will look into this and get back to you with feedback as soon as possible.

Regards,
SuperSportBet Team