1 reviews | Active since Oct 2020
Denied winnings from a bonus while playing games I was allowed to play with it
Good day. I have VIP champion status, which comes with an assigned account manager for all queries I might have. I receive deposit bonuses regularly and I love making use of them. I've only gotten lucky once and I was able to collect R11k. However, the second time I collected has resulted in me requesting my account manager to permanently close my account. I read the ts and cs to ensure that I maximum the deposit and play it accordingly. I received a 100% deposit match up to R10k. So I decided to deposit R10k to receive the bonus. R300k needs to be wagered on casino games in order for any winnings to become withdrawable. maximum winnings being R30k. I was able to wager the R300k and the bonus settled and become withdrawable. I requested a withdrawal from my winnings from my bonus and the winnings from my cash balance. Both were declined and my account suspended. I queried it and eventually, they unsuspended my account and only my cash winnings were withdrawable. Nothing from my bonus. My account manager mentioned that I won off Aviator and that was deemed *****ulent and ********. Funny thing is, Aviator was listed under casino on the site and when you open up Aviator, they mention that 100% of your bet goes towards the wager requirements. However, management said that it was ***** entry and ******** to use a game the system told me I can use. They threatened to close my account permanently simplify for winning off the bonus on a game the system allowed me to play. This has left a very sour taste in my mouth and that has lead me to request closure of my account. I would not recommend using SupersportBet. They blocked winnings purely because they didn't like the game I played.A game I was allowed to play with my bonus. My account manager is a great guy. It's the guys who made the call who are your typical corporate bullies. Don't offer a bonus. Then allow the customer to use the bonus. Then withhold winnings and threaten to close the account.
Thank you for reaching out. We understand your frustration and sincerely regret any inconvenience caused.
While we strive to provide a seamless gaming experience, certain actions may require additional verification and security checks.
Our team has reviewed your concern and shared feedback via email. Please refer to that message for further details and next steps. If you need any further assistance, feel free to reach out—we’re here to help.
We appreciate your patience and cooperation.
Best regards,
SuperSportBet Team
Thank you for reaching out. We understand your frustration and sincerely regret any inconvenience caused.
While we strive to provide a seamless gaming experience, certain actions may require additional verification and security checks.
Our team has reviewed your concern and shared feedback via email. Please refer to that message for further details and next steps. If you need any further assistance, feel free to reach out—we’re here to help.
We appreciate your patience and cooperation.
Best regards,
SuperSportBet Team
No email was received from your team, but I did receive feedback from my account manager. I will no longer be dealing with Supersportbet nor would I recommend you.
Thank you.
No email was received from your team, but I did receive feedback from my account manager. I will no longer be dealing with Supersportbet nor would I recommend you.
Thank you.
