BF
Bryan F

1 reviews | Active since Jan 2018

31 Jan 2021, 16:29

Treated like a ***** at Spar Rosmead

I have been supporting this Spar for many years through all of it ownership changes, I have never had a problem and most of the people know me from shopping there so frequently. On this occasion I went with my girlfriend and she paid separately at another till while I paid at another for 4 red bulls not even 2 tills away. I then walked back to my girlfriend and placed them with what we had purchased in one packet to save buying another. I was then accused of trying to take the red bulls without paying. The lady from whom I had just purchased the red bulls from had already thrown the till slip away as I did not want it. She signalled to the teller who refused to accept my purchase as valid and made her dig the till slip out of her bin. I then went to the manager to question if this is how they treat paying customers to which he rep**** that he doesnt know what a ***** looks like and that the way in which the teller handled the situation was correct. This Spar no longer knows anything about customer service and as a result I will never support the Spar Brand ever again. They have completely lost touch with the people who live 1 street away

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Replies (1)
Superspar Rosmead
Superspar Rosmead's reply01 Feb 2021, 12:09
Official
Afternoon Bryan, we are terribly sorry to learn about this unfortunate incident at our store. Firstly we apologise for the way you were treated and would like to "make good" on the situation and ask if you could pop a mail to *** so we can find out more. Thank You again.