HOBART SUPERSPAR APPALLING CUSTOMER SERVICE

I placed an order (84901) via the Spar2U app on Friday evening. Was not aware they do their deliveries with Uber. When the driver arrived, he made no effort to contact me to let me he has arrived. I only knew he arrived when I opened my whatsapp and saw a message from Uber that he had arrived that was 10 minutes later. Went downstairs found the driver gone. Upon calling driver kept rejecting my calls. Spar has sent me an email stating the order has been received yet it was cancelled and sent back to their store as per someone named Nomsa. I was told I would be called by the manager (on Saturday) think his name is Njabulo if I am not mistaken, never called Saturday to update about my refund.

No update.

No refund.

But also I am appalled that Spar makes no effort to communicate to their customers especially considering online orders which are immediate. I used the PNP app the other day and was refunded immediately (needed to change the delivery address).

The only thing I want is my refund, I will not be placing another order via Spar2U again.