NPS Score
-100
Recommended: Unlikely
Oct '25 - Sep '26
Frequently Asked Questions About Supernova Brands
How is Supernova Brands rated on Hellopeter?
Hellopeter has tracked Supernova Brands across 4 reviews. Supernova Brands hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Supernova Brands? Write a review to help others decide.
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Apr 2018
Supernova not Super at all
Bought a Dreame D30 vacuum cleaner at decorex in June 2026. Before I left I asked if all the goods were together including the promotional extras included at the show. I was told yes. When I got home and opened the box I found the accessories and extras not included. I immediately called the next day. Spoke to someone and waited for a response. Called again only to passed onto someone else. Had to email someone new. Was then waiting for goods to be delivered.. Was given a new person to deal with. After one month of trying to get what was supposed to be included I eventually got the items but was short cleaning detergent that was promised. After questioning I received a response saying it’s on their website as a promotion and basically can BuY it there. I found the people at Supernova N1 City to be very unprofessional and their attitude left me wondering who Supernova employ as their brand image. It would be fantastic if someone higher up the company would get in touch with me as I would unfortunately never recommend this company due to after sale service. The brand I bought was great but after sales is shocking!
1 reviews | Active since Apr 2018
Supernova not Super at all
Bought a Dreame D30 vacuum cleaner at decorex in June 2026. Before I left I asked if all the goods were together including the promotional extras included at the show. I was told yes. When I got home and opened the box I found the accessories and extras not included. I immediately called the next day. Spoke to someone and waited for a response. Called again only to passed onto someone else. Had to email someone new. Was then waiting for goods to be delivered.. Was given a new person to deal with. After one month of trying to get what was supposed to be included I eventually got the items but was short cleaning detergent that was promised. After questioning I received a response saying it’s on their website as a promotion and basically can BuY it there. I found the people at Supernova N1 City to be very unprofessional and their attitude left me wondering who Supernova employ as their brand image. It would be fantastic if someone higher up the company would get in touch with me as I would unfortunately never recommend this company due to after sale service. The brand I bought was great but after sales is shocking!
1 reviews | Active since Dec 2016
Pathetic Customer Service
We bought the H12 Dual Wet and Dry Vacuum from Dreame. Great product, but the customer service has been lacking to say the least. Our unit fell and broke and we have been trying to determine whether we can replace the broken unit or whether we would be better off buying a whole new vacuum. The 'Support Specialist' has thus far been unable to tell us whether Dreame has a unit that we can purchase. It's been 3 weeks. Absolutely pathetic customer service. Would not recommend.
1 reviews | Active since Dec 2016
Pathetic Customer Service
We bought the H12 Dual Wet and Dry Vacuum from Dreame. Great product, but the customer service has been lacking to say the least. Our unit fell and broke and we have been trying to determine whether we can replace the broken unit or whether we would be better off buying a whole new vacuum. The 'Support Specialist' has thus far been unable to tell us whether Dreame has a unit that we can purchase. It's been 3 weeks. Absolutely pathetic customer service. Would not recommend.
1 reviews | Active since Dec 2020
Dreame South Africa Ignoring Support Requests for Dreame L10 Ultra
Good day I am extremely disappointed with the lack of assistance I have received from Dreame Support South Africa regarding my Dreame L10 Ultra smart vacuum cleaner. I contacted their support team after experiencing an issue with the unit and simply wanted to arrange for the device to be assessed and possibly repaired. Since the product was supp**** through them, I was referred back to Dreame Support for assistance. Unfortunately, the experience has been very frustrating. I have sent emails and made phone calls trying to get help, but I have been passed from pillar to post without receiving clear guidance on the next steps. Despite my follow-ups, communication from their side has now stopped completely. As a customer who invested in a premium product, I expected reliable after-sales support. Instead, I am left with a faulty unit and no assistance or response from the support team. All I am asking for is basic customer support: • Guidance on how the unit can be assessed or repaired • Where the device should be taken or sent • What documentation may be required from my side For transparency, I will also be forwarding this complaint together with my full email correspondence should this matter remain unresolved. I am hopeful Dreame Support South Africa will respond promptly so that this issue can be resolved and this review can be updated accordingly. I look forward to your response and a clear resolution.
1 reviews | Active since Dec 2020
Dreame South Africa Ignoring Support Requests for Dreame L10 Ultra
Good day I am extremely disappointed with the lack of assistance I have received from Dreame Support South Africa regarding my Dreame L10 Ultra smart vacuum cleaner. I contacted their support team after experiencing an issue with the unit and simply wanted to arrange for the device to be assessed and possibly repaired. Since the product was supp**** through them, I was referred back to Dreame Support for assistance. Unfortunately, the experience has been very frustrating. I have sent emails and made phone calls trying to get help, but I have been passed from pillar to post without receiving clear guidance on the next steps. Despite my follow-ups, communication from their side has now stopped completely. As a customer who invested in a premium product, I expected reliable after-sales support. Instead, I am left with a faulty unit and no assistance or response from the support team. All I am asking for is basic customer support: • Guidance on how the unit can be assessed or repaired • Where the device should be taken or sent • What documentation may be required from my side For transparency, I will also be forwarding this complaint together with my full email correspondence should this matter remain unresolved. I am hopeful Dreame Support South Africa will respond promptly so that this issue can be resolved and this review can be updated accordingly. I look forward to your response and a clear resolution.