Ignore refund on terminated car hire

good day<br> <br> i have hired a car mid last year for my sons wedding a deposit was made of R1350.00 to secure the car for the day . I was then advised that the car i hired is not available so i asked for another car and i was told there is only a 2 seater so the bride must squeeze herself to the back of the car i asked if there was any other 4 seater available and there was none. I requested for my refund and was advised by the car hire that they need to do a whole lot of refunds to clients. I spoke to the owner quinton on numerous occasions and every time i spoke to him he said he will do it now and that never happened. I need my refund ASAP in order to hire another car. Every time i called i was told another LIE . Quinton requested me to send my proof of payment which i did but he continued to tell me hes doing the payment which to date never happened.