Poor service, no customer service.

I purchased 2 pairs of shoes on the same day from Superga gateway. One for myself, one for m 5 year old son. After wearing both shoes twice, i washed BOTH shoes, at the same time, with the same bucket of cold water and brush. The colour on my sons shoes ran. This was not our first pair of Superga's, we have half a dozen and have never had this issue before. I took the shoe back to gateway, where my initial contact and complaint was met by a attitude of you must of washed it incorrectly, even though the shoes DONT COME WITH CARE INSTRUCTIONS. I explained that i washed both shoes at the same time and showed them nothing had happened to my shoes. A few pictures and my contact details were taken. I was told the store manager would contact head office and revert to me. I was shocked when i received a call a few days later saying that head office feels i washed it incorrectly and they would only look at doing a \claim"to their insurance company if i went to the police station and got a SWORN AFFIDAVIT saying I washed it with cold water. Very disgusting treatment from a brand store which i have supported on numerous occasions. The shoes don't even look like they were worn!!!"""