JS
Jaclyn S

1 reviews | Active since Jul 2017

20 Jul 2017, 14:39

I think I got ****** online

<p>I like the Superga brand and have a few pairs of shoes that I purchased in a store. Since I know my shoe size in the brand, I thought it would be relatively safe to purchase a pair of shoes from their online store. I found a pair in a range that I thought had been discontinued, and they were on sale. I thought it was a bargain, but in hind sight I realise I was fooled. I purchased the shoes on line and took delivery of them on 9 June 2017. Unfortunately they were way too big (even though I had ordered my usual size). I was charged a further R135 to retun them, which I paid. It took two weeks for collection to take place. Now I am still waiting fo my new pair to be delivered. today is the 20 July. In between all of this I have ordered other items online from brands such as USN, which was fantastic compared to Superga. I've been emailing a customer care person from Superga to sort this out. 43 emails later and still nothing. I've paid for shoes that I dont have and for the collection of the pair that didnt fit. ***?</p>

0
Replies (2)
Superga
Superga's reply20 Jul 2017, 15:06
Official

Hi Jaclyn,

So sorry to hear this. Our online store is outsourced. We will urgently look into this matter

Superga
Superga's reply20 Jul 2017, 15:06
Official

Hi Jaclyn,

So sorry to hear this. Our online store is outsourced. We will urgently look into this matter