1 reviews | Active since Jul 2017
I think I got ****** online
<p>I like the Superga brand and have a few pairs of shoes that I purchased in a store. Since I know my shoe size in the brand, I thought it would be relatively safe to purchase a pair of shoes from their online store. I found a pair in a range that I thought had been discontinued, and they were on sale. I thought it was a bargain, but in hind sight I realise I was fooled. I purchased the shoes on line and took delivery of them on 9 June 2017. Unfortunately they were way too big (even though I had ordered my usual size). I was charged a further R135 to retun them, which I paid. It took two weeks for collection to take place. Now I am still waiting fo my new pair to be delivered. today is the 20 July. In between all of this I have ordered other items online from brands such as USN, which was fantastic compared to Superga. I've been emailing a customer care person from Superga to sort this out. 43 emails later and still nothing. I've paid for shoes that I dont have and for the collection of the pair that didnt fit. ***?</p>
Hi Jaclyn,
So sorry to hear this. Our online store is outsourced. We will urgently look into this matter
Hi Jaclyn,
So sorry to hear this. Our online store is outsourced. We will urgently look into this matter
Hi Jaclyn,
So sorry to hear this. Our online store is outsourced. We will urgently look into this matter
Hi Jaclyn,
So sorry to hear this. Our online store is outsourced. We will urgently look into this matter
