Crick Clothing

Good afternoon,

I purchased 5 pairs of sneakers on Friday 29 November 2019.

3 of the pairs were for my daughter who was not shopping with me at the time. Your shop assistance advised me that a 35 or 37 would fit a 3.5 shoe size foot.

Based on that I took 3 pairs in different styles. 2 pairs were size 37 and 1 pair a size 35. The other 2 pairs of the 5 pairs are a perfect fit that I am happy to keep.

Today I went to your store to request for an exchange of the 3 pairs but I was turned away by your store manager who refered me to your store receipt.

Though I acknowledged that the receipt has a No Refund No Exchange stamp on it which was put on after payment, what I dissapointing is the following: 1. I was not advised if this before I paid. 2. No where in your store are there additional signage which informs customers about the No Exchange No Refund. I looked for this signage today when I visited your store to exchange the shoes thinking that I might have missed it during my shopping on friday morning at 7am. May I say that on both days there was signage.

I drove from Jhb south to purchase from your store as I am a frequent customer but today I was extremely disappointed that I drove 62km one way to exchange these size for the correct sizes just to be turned away. I rushed to the store hoping to avoid the possibility of not finding the right size if I waite a few days but i was turned away and told about a No Refund No Exchange stamp which was put on after my payment. I was not informed before of this purchase, had that happened I might have returned with my daughter today to get her shoes.

All i am asking for is to exchange the 3 pairs I purchased for my daughter to the correct size. I believe that this is a reasonable request from a customer who has been treated poorly.

I have a copy of the receipt and will appreciate your assistance with the necessary exchange.

Regards Brady ***

for my daughteron sizes from your shop assistant Good morning,

This was at Atterbury.

I tried to negotiate with the store manager to keep the sizes for me while I am awaiting feedback from you but she pretty much expressed that she could do little for me .

I am really disappointed in how this was handled.

Regards Show quoted text Good morning

I have not received feedback as yet

Please advise, also advise who I need to contact to assist?

Regards Show quoted text Hi Wandi

As indicated I'm from Jhb, I will send someone to Pta , it is almost 5 days later. Should I not find the same style in the same size can the store source it for me or can I change a style?

I would hate to be up and down with no solution.

Regards Show quoted text Hi Wandi

I was at your store and I was refered to a receipt with your terms and conditions which I only had a view of after payment.

I requested for the correct sizes to be kept by your store manager while I awaited feedback from you but she refused. I asked for a customer care number in order to speed up the decision process but she refused.

I was at your store on the day black Friday promo was still running and had to travel all the way back to Jhb south on anticipation of a decision which is dependent on an email.I received a go ahead from you 2 days later, I appreciate the response time but I'm concerned that as a customer I might be disadvantaged to get the correct product because of the limited access to a decision maker.

You would appreciate that I have lost out on the actual day being 01 December to exchange for the correct size and expecting me to drive to pta and not find a size in my desired style with no other reasonable accommodation is poor service and in contravention of the CPA.

Your store had no signage to communicate this to the consumer and to expect me to pay more should I not find the correct size or style is a problem .

I am extremely disappointed at the level of customer service and would like to take this to the next decision maker as I am not prepared to drive to pta and return with the wrong sizes because of stock issues.

I truly would like to exchange for the right size or an alternative should you not have.

I'm not asking for a refund but I surely want to make use of the product and not store them somewhere because I'm stuck with it.

I hope you are able to assist or advise who I need to talk to.

Regards

Hide quoted text

On Tue, 03 Dec 2019, 11:20 Wandi Gumede, <***> wrote: Hi Brady,

I am making an exception here. We shouldn’t be swapping these for you as they were bought on BF.

If you don’t find suitable sizes you will need to pay in the difference if you buying different styles.

Promotion ended on Sunday. You sent me a mail on 1 December at 18:00 I have responded within reasonable time.

Regards, Wandile

Sent from my iPhone

On 03 Dec 2019, at 11:14, Brady Mazibuko <***> wrote:

Hi Wandi

As indicated I'm from Jhb, I will send someone to Pta , it is almost 5 days later. Should I not find the same style in the same size can the store source it for me or can I change a style?

I would hate to be up and down with no solution.

Regards

On Tue, 03 Dec 2019, 09:29 Wandi Gumede, <***> wrote: Good morning Brady,

Please take the shoes with you back to the store with the slip and boxes and the store will swap for the same styles different sizes if they do still have in stock.

Regards, Wandile

Sent from my iPhone

On 02 Dec 2019, at 05:38, Brady Mazibuko <***> wrote:

Good morning,

This was at Atterbury.

I tried to negotiate with the store manager to keep the sizes for me while I am awaiting feedback from you but she pretty much expressed that she could do little for me .

I am really disappointed in how this was handled.

Regards

On Sun, 01 Dec 2019, 19:31 Wandi Gumede, <***> wrote: Good evening Brady,

Thanks for your mail ?

Which store were the shoes purchased ?

Do you know if the store still has the stock of sizes you need or not ?

Regards, Wandile

Sent from my iPhone

> On 01 Dec 2019, at 18:11, Brady Mazibuko <***> wrote: > > Good afternoon, > > I purchased 5 pairs of sneakers on Friday 29 November 2019. > > 3 of the pairs were for my daughter who was not shopping with me at the time. Your shop assistance advised me that a 35 or 37 would fit a 3.5 shoe size foot. > > Based on that I took 3 pairs in different styles. 2 pairs were size 37 and 1 pair a size 35. The other 2 pairs of the 5 pairs are a perfect fit that I am happy to keep. > > Today I went to your store to request for an exchange of the 3 pairs but I was turned away by your store manager who refered me to your store receipt. > > Though I acknowledged that the receipt has a No Refund No Exchange stamp on it which was put on after payment, what I dissapointing is the following: > 1. I was not advised if this before I paid. > 2. No where in your store are there additional signage which informs customers about the No Exchange No Refund. I looked for this signage today when I visited your store to exchange the shoes thinking that I might have missed it during my shopping on friday morning at 7am. > May I say that on both days there was signage. > > I drove from Jhb south to purchase from your store as I am a frequent customer but today I was extremely disappointed that I drove 62km one way to exchange these size for the correct sizes just to be turned away. I rushed to the store hoping to avoid the possibility of not finding the right size if I waite a few days but i was turned away and told about a No Refund No Exchange stamp which was put on after my payment. I was not informed before of this purchase, had that happened I might have returned with my daughter today to get her shoes. > > All i am asking for is to exchange the 3 pairs I purchased for my daughter to the correct size. I believe that this is a reasonable request from a customer who has been treated poorly. > > I have a copy of the receipt and will appreciate your assistance with the necessary exchange. > > Regards > Brady > *** > > > > for my daughteron sizes from your shop assistant Hi Tumelo

As per our conversation a few minutes ago please refer to trail of email. The last conversation from Wandi to me was to call the store before I come in. I called the store from 13h45 right to passed 14h15 with no response. This morning I jumped onto the gautrain from jhb to come and exchange the shoes. Mind you I had asked Wandi if they could consider getting the shoes else where even at a later stage as my daughter really liked them but she shared no interest.

I arrived at the store to be told that they had none of the sizes in the same style. Phaphama also told me that she could not exchange them in any other style after I was given an alternative in one style which my daughter actually liked after sending her a picture of it.

I asked for a customer care number or next in charge to Wandi and she refused to share the details. When I was making a scene in front of white customers saying that I was going to take this to Twitter and Facebook she gave me this number ***. I asked her to call your office and she refused, I asked from Craig's email and she refused. Mind you when I was in the store on Sunday to exchange she refused to call Wandi her regional and insisted that I send her an email despite the fact that I mentioned that i traveled from jhb to exchange these items. NB: the store had no signage up which indicated that there was no refund or exchange, this only became known to me after I paid at the counter when a red sign was stamped onto my receipt. Let's not ignore the fact that I was told by your shop floor assist that a 35 and 37 in those styles would fit.

I've spend 900 plus traveling from jhb to pta from Sunday and again today to be subjected to this level of arrogance and poor service to be then told after wasting 45min in your store that they can refund me. Why was this decision not made on Sunday already. I am refunded 900 and I have spent 900 plus in commuting to the store over 2 days for an exchange.

I can be reached on *** I look forward to your response and resolution.

Regards Show quoted text