Problem Solved - A phone call saves the day

After going through the challenge with regards to return of faulty product, my problem was solved by a simple phone call by the store manager Ashley as well as the brand manager Craig informing me that I could get a voucher equal to my original purchase amount, as well as a 10% discount for my next purchase. I am glad that this has been resolved amicably.<br> I am happy to note that good service still exists in this country. Though we started off on a wrong footing I am convinced that it may not have been intentional.