Feeling **********

<p>I visited the Sandton store yesterday to exchange a hoody, which is now on sale. The replacement hoody I chose was slightly more expensive, and I was happy to pay in the difference, however , upon doing the exchange the sales person confirmed with the store manager who indicated that the item needed to be refunded and recharged at FULL price, but winter stock is now on 25 - 50% off? I even made a comment about me exchanging an item to H&M when it was on sale and received a refund from H&M for the difference when I had made the exchange. The response I got was 'that was lucky?' really? lucky? no, its called customer service and doing the right thing. In hindsite I should have returned the item, got a FULL refund and then purchased the new hoody at a discounted price. I think this is really poor from a store of this calibre</p>