Die hard fan that won’t return

We bought a Superdry clothing item at the Superdry branch in Nicolway (South Africa). This item was a gift, so the receipt was retained.

It turned out that it was one size too large. We decided to return it to Superdry at Mall of Africa.

To start off with, we had to wait a long time to be assisted as they claimed to be short staffed. We then asked if we could get the item in one size smaller. The lady (Cleo) said she would look in the back to see if they had anything.

She said they were out stock. My girlfriend asked if we could return it. And she flat out said we couldn’t, that we had to go back to the store we bought it at. This would have never happened at any other clothing retailer. I then had to return to her and firmly state I want a refund. She (Cleo) bashfully just called her colleague to help us without even bothering to explain to him what was wrong.

Luckily Mxolisi Khumalo was able to help us process the return with no issues.

I have been a die hard fan of Superdry for years. But I will not touch the brand again if this contemptuous behavior from staff is what is offered.