BAD ATTITUDE/POOR SERVICE/NEGLIGENCE

Good Morning

I recently sent my car to Superclean in Queenstown fo a valet wash. When I went to fetch my car the boot was open and they used a broom to hold it open-when I realised just before I get into the car the broom which they used to hold the boot swerved and the boot closed. When I open the boot it was heavy that I could not even hold it- it had the boot shocks broken and could not hold on its own as I have brought it. I reported to the owner who said I must go to superbrake for a quotation on their behalf, I could not get the quote from superbrake since they said it is only done by the dealer-so I went to Kia. When I got back with the quotation they refused to pay. The problem I experienced which I explained to them is as a result of negligence because boot shocks don't just collapse. The reason that I was given by the employee who was responsible for washing the car said it was the wind- I was shocked because there is no wind that would cause shocks to collapse and infact there was no heavy wind in Queenstown that day. I want them to assist me with fixing my boot since it got damaged on their premises.